A result-oriented Virtual Assistant and Customer Support Specialist with extensive experience in BPO operations, administrative support, and lead generation. Proven track record in delivering high-quality customer service, managing tasks efficiently, and helping businesses streamline their daily operations. Committed to providing reliable administrative excellence and contributing to team success.

PROFESSIONAL SUMMARY

Highly organized and detail-oriented General Virtual Assistant with experience providing administrative support, lead generation, customer service, and social media management for private clients.Experienced in real estate lead generation, working with the Keller Williams platform, creating and managing Craigslist advertisements, and maintaining accurate lead databases and spreadsheets.

Skilled in email and calendar management, internet research, data entry, CRM management, and document organization. Proficient in Microsoft Office, Google Workspace, and Hootsuite for social media scheduling. A dependable remote professional with excellent communication skills, strong attention to detail, and a commitment to helping businesses stay organized, efficient, and productive.

PROFESSIONAL EXPERIENCE

General Virtual Assistant / Lead Generation

Private client based in U.S.A
2015 - 2018

• Manage Social Media Account.
• Managed Hoosuites for scheduling.
• Conducted lead generation and online research for real estate campaigns.
• Worked with the websites like Keller Williams platform to organize leads and support real estate operations.
• Created and managed Craigslist advertisements to generate buyer and seller inquiries quite a bit.
• Maintained accurate spreadsheets using Microsoft Excel and Google Sheets.
• Organized and updated lead databases and CRM records.
• Performed data entry, internet research, and administrative support tasks.
• Managed documents and ensured data accuracy and confidentiality.

KEY SKILLS

• Virtual Assistance
• Administrative Support
• Email Management
• Calendar Management
• Data Entry
• Spreadsheet Management
• Microsoft Excel
• Google Sheets
• Microsoft Office Suite
• Google Workspace
• Internet Research
• CRM Management
• Lead Generation
• Real Estate Lead Generation
• Craigslist Ad Posting
• Social Media Management
• Customer Service
• Appointment Setting
• File & Document Management
• Attention to Detail
• Time Management
• Communication Skills
• Organization Skills
• Problem Solving
• Multitasking

TOOLS / SOFTWARE

• Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
• Microsoft Office (Word, Excel, PowerPoint)
• Microsoft Excel
• Google Sheets
• Hootsuite
• CRM Systems
• Keller Williams Platform
• Craigslist
• Canva
• ChatGPT & AI Tools
• Zoom
• Sniply
• Trello
• Microsoft Teams
• Zoom
• Hootsuite