Profile Title
Virtual Assistant
In 9000 Misamis Oriental, PhilippinesAbout Me
Highly dynamic virtual assistant with years of experience delivering exceptional administrative and management support to clients. Skilled in multitasking and prioritizing tasks to drive optimal outcomes, consistently ensuring high levels of efficiency and client satisfaction.
Work Experience
Polymedic General Hospital 2020-2021
Malaybalay City, Bukidnon- Staff Nurse
- Provide assistance to clients
James O’Connor Martial Arts & Fitness 2021-2024
Chesterton Indiana USA General Virtual Assistant
- Successfully manage multiple tasks per week.
- Communicate effectively with the client Promptly responds to emails, text, calls, and manage schedules to assure positive workflow
- Serve as the first point of contact with regular client, providing optimal customer service at all times
Hello Rache Virtual Assistant
Healthcare Customer Service Representative 2022 - 2023- Wisconsin, USA
- Resolve customer complaints in a fair manner
- Provide exceptional customer support in every phone call Scheduling appointments
- Update and maintain accurate patient records in the healthcare system’s database
- Process billing
- Handle sensitive information with confidentiality and compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations, ensuring patient privacy and data security.
The Zen Den - Yoga 2022 - 2023
General Virtual Assistant
Chesterton, Indiana USA
- Served as a reliable and efficient virtual assistant for various clients
- Acted as a right-hand support to clients, answering calls and emails, with punctuality and professionalism
- Worked with the highest level of professionalism among staff and clientele at all times
Tools I Used:
Rated from 1 (lowest) - 5 (expert) Task and Project Management
- Trello (4)
- Asana (4)
- Monday.com (5)
Communication and Collaboration
- Slack (4)
- Microsoft Teams (5)
- Zoom (5)
- Google Meet (5)
File Storage and Sharing
- Google Drive (5)
- Onedrive (5)
- Dropbox (3)
Time Management and Scheduling
- Google Calendar (5)
- Calendly (5)
Email Management
- Gmail (5)
- Outlook (4)
Customer Relationship Management (CRM)
- Fitprotracker (5) Go High Level (5) Zoho (3)
- Salesforce (4)
Document and Spreadsheet Tools
- Google Docs/Sheets (5)
- MS Office (5)
Social Media Management
- Canva (5)
- Buffer (3)
Automation
Zapier (4)
Note-Taking and Organization
Notion (4)
Virtual Meeting Platforms
Zoom (5)
Google Meet (5)
Skills
- Administrative Tasks
- CRM Management (FPT, GHL, ect.) Attention to detail and accuracy Strong organizational and time management abilities
- Excellent communication and interpersonal skills
- Customer Support
- Scheduling, email management Familiarity with social media platforms and content management systems.
- Data Entry
- Ability to work independently and collaboratively
Service Calendar
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