Profile Title

Virtual Assistant

In 9000 Misamis Oriental, Philippines

About Me

Highly dynamic virtual assistant with years of experience delivering exceptional administrative and management support to clients. Skilled in multitasking and prioritizing tasks to drive optimal outcomes, consistently ensuring high levels of efficiency and client satisfaction.

 

Work Experience

Polymedic General Hospital 2020-2021

Malaybalay City, Bukidnon- Staff Nurse

  • Provide assistance to clients

 

James O’Connor Martial Arts & Fitness 2021-2024

Chesterton Indiana USA General Virtual Assistant

  • Successfully manage multiple tasks per week.
  • Communicate effectively with the client Promptly responds to emails, text, calls, and manage schedules to assure positive workflow
  • Serve as the first point of contact with regular client, providing optimal customer service at all times

 

Hello Rache Virtual Assistant

Healthcare Customer Service Representative 2022 - 2023- Wisconsin, USA

  • Resolve customer complaints in a fair manner
  • Provide exceptional customer support in every phone call Scheduling appointments
  • Update and maintain accurate patient records in the healthcare system’s database
  • Process billing
  • Handle sensitive information with confidentiality and compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations, ensuring patient privacy and data security.

 

The Zen Den - Yoga 2022 - 2023

General Virtual Assistant

 

Chesterton, Indiana USA

  • Served as a reliable and efficient virtual assistant for various clients
  • Acted as a right-hand support to clients, answering calls and emails, with punctuality and professionalism
  • Worked with the highest level of professionalism among staff and clientele at all times

 

 

Tools I Used:

Rated from 1 (lowest) - 5 (expert) Task and Project Management

  • Trello (4)
  • Asana (4)
  • Monday.com (5)

 

Communication and Collaboration

  • Slack (4)
  • Microsoft Teams (5)
  • Zoom (5)
  • Google Meet (5)

 

File Storage and Sharing

  • Google Drive (5)
  • Onedrive (5)
  • Dropbox (3)

 

Time Management and Scheduling

  • Google Calendar (5)
  • Calendly (5)

 

Email Management

  • Gmail (5)
  • Outlook (4)

 

Customer Relationship Management (CRM)

  • Fitprotracker (5) Go High Level (5) Zoho (3)
  • Salesforce (4)

 

Document and Spreadsheet Tools

  • Google Docs/Sheets (5)
  • MS Office (5)

 

Social Media Management

  • Canva (5)
  • Buffer (3)

 

Automation

Zapier (4)

 

Note-Taking and Organization

Notion (4)

 

Virtual Meeting Platforms

Zoom (5)

Google Meet (5)

 

 

Skills

  • Administrative Tasks
  • CRM Management (FPT, GHL, ect.) Attention to detail and accuracy Strong organizational and time management abilities
  • Excellent communication and interpersonal skills
  • Customer Support
  • Scheduling, email management Familiarity with social media platforms and content management systems.
  • Data Entry
  • Ability to work independently and collaboratively

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

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