I am an experienced customer service professional and project manager with a background in sales, mentoring, and remote team coordination. I’ve worked in fast-paced BPO environments and led content and operational teams in a virtual setup using tools like CRM, Notion, and Dropbox. My goal is to bring my skill set, dedication, and leadership experience to a company where I can contribute to its success while continuing to grow professionally.

Skills

• English language mastery

• Oral communication skills

• Critical thinking and problem solving

• Proficiency in MS Office programs (Microsoft Word, Power Point Presentation, and Excel)

• Knowledge in CRM, Notion, Dropbox

• Basic Knowledge in Go High Level (Creating pipeline, automation etc.)

Language

• English

• Filipino

Education

• APEC Schools, Taytay
  Accountancy, Business and Management
  2018 - 2020

Experience

AdVance Creative Agency
Project Manager
October 2024 - April 2025

• Collaborates with clients to define project goals, deliverables, and success metrics, ensuring alignment with broader business objectives.

• Leads the Social Media Manager by setting content goals, monitoring campaign timelines, and ensuring alignment with brand strategy and project objectives.

• Oversees onboarding processes and provides operational support to ensure newly assigned team members deliver high-quality service from day one.

Forgems Printing Company
Sales Representative
September 2021 – September 2022

• Identify and reach out to potential clients, including businesses, organizations, and individuals needing printing services.

• Build and maintain strong relationships with existing clients to encourage repeat business.

• Develop and submit detailed bids and proposals for print projects based on client specifications.

Teleperformance
Claims Resolution Specialist
September 2022 – September 2024

• Investigate claims denials, submit appeals, and follow up on outstanding claims

• Gather detailed information and review all required documentation

• Proactively identify potential issues and work quickly to resolve questions or issues, with the objective of expediting the processing of claims

AFNI, Inc.
Mentor
July 2020 – September 2021

• Assists newly onboarded agents in handling calls to guarantee top-notch customer service.

• Conducts upskilling sessions and skill transfers to enrich agents' understanding of the product.

• Lead coaching sessions aimed at enhancing the call handling skills and behaviors of newly hired agents and employees

• Collaborates with the mentee to define clear goals and objectives for the mentoring relationship