Motivated Virtual Executive Assistant beginner, eager to support business operations with dedication and efficiency. Quick learner, adaptable, and committed to continuous growth while delivering professional, detail-oriented assistance.

PROFESSIONAL SUMMARY

• Dedicated BPO leader with a passion for continuous growth and leading by example.

• Committed to inspiring teams, fostering collaboration, and driving excellence through integrity, innovation, and a mindset of constant improvement.

WORK EXPERIENCE

Grab Malaysia Driver Payment Operations
Team Leader | November 2024 – June 2025

• Supervise a team responsible for processing driver payouts, ensuring adherence to company standards and protocols.

• Monitor payment operations to identify and resolve discrepancies, ensuring accuracy in all financial transactions.

• Track team KPIs, conduct regular reviews, and provide constructive feedback to improve efficiency and morale.

• Ensure payment operations comply with company policies, regional regulations, and data security standards.

• Prepare and present detailed reports on team performance, payment accuracy, and operational efficiency to upper management.

SixEleven Global Services and Solutions

Outbound Calls Agent | November 2023 – November 2024

• A top performer in upselling services.

• Managed 100+ calls with precision.

• Expert in product knowledge.

• Pioneered new call strategy, +30% efficiency.

• Fluent in 2 languages for outreach.

Grab Singapore Dine Out Deals
 

SixEleven Global Services and Solutions
 

AWARDS AND CERTIFICATION

• Lourdes Quisumbing Award in High School.

• Awarded with certificates for consistently achieving grades above average in every school year.

ACADEMIC HISTORY

• International Open University | Bachelor of Science in Islamic Economics, Banking and Finance | Undergraduate 2024

• Koronadal National Comprehensive High School | 2013

• Marbel 4 Elementary School | 2009