Profile Title

Virtual Assistant - General, Education, Medical

In Metro Manila, Philippines

About Me

Experienced University Biology Instructor with 8 years of teaching diverse science subjects, including General Biology, Zoology, Animal Physiology, and Biotechnology. Provided mentorship as a Thesis Adviser, guiding students through research and manu development. Served as a Virtual Assistant for medical insurance claims, supporting a United Nations Crisis Coordinator, and as an Online Student Support Coordinator for a US-based Health Coach Certification program.

 

Skilled in remote work, offering expertise in content review, administrative support, and efficiently managing data and files across various platforms. Proven ability to adapt to dynamic roles and deliver high-quality support in educational and administrative settings.

 

 

WORK EXPERIENCE 
Online Education Support to Students May 2024-present
MindBodyGreen Institute-Brooklyn, New York

  • Student Assistance and Support: Provided prompt and professional email responses to student inquiries. Tracked and monitored student progress in online courses, ensuring timely interventions. Offered technical support to students experiencing issues with online learning platforms. Captured and managed student emails for the enrollment process. Created and maintained an accurate student master list. Created and distributed Zoom links for weekly live student classes
  • Coordination and Project Management: Utilized Asana for effective project management and coordination tasks. Coordinated with various departments to ensure smooth operations and timely updates. Managed timelines and deadlines for educational projects and initiatives.

 

Skills development:

  • Technical Proficiency: Experienced with email communication tools, Asana, Zoom, and other online learning platforms.
  • Communication: Excellent written and verbal communication skills.
  • Organization: Strong organizational and time management skills.
  • Problem-solving: Skilled in addressing and resolving technical and enrollment issues

 

AP Biology and Math Tutor for High School

Entheon Institute-Miami, Florida, USA- Aug 2023-June 2024

 

  • Demonstrate a deep understanding of high school-level science and math subjects, which may include but are not limited to mathematics (algebra, calculus, geometry, etc.), biology, chemistry, physics, and environmental science
  • Assess students' academic needs, strengths, and weaknesses in science and math subjects. Create tailored lesson plans and teaching materials to address individual learning goals.
  • Break down complex scientific and mathematical concepts into understandable parts. Use various teaching techniques, real-world examples, and visual aids to facilitate comprehension.
  • Assess students' academic needs, strengths, and weaknesses in science and math subjects.
  • Help students with homework assignments, projects, and test preparation in science and math. Provide explanations, guidance, and solutions as needed.

 

Content Reviewer for Health

Quipper Philippines Inc.-Feb 2023-July 2023

 

  • Responsible for reviewing, analyzing, and moderating user-generated content and other forms of media to ensure they adhere to our guidelines and standards.
  • Review and evaluate user-generated content and articles to ensure they align with company policies and guidelines.
  • Moderate and flag inappropriate or offensive content, as well as content that may violate copyright or intellectual property rights.
  • Ensure accuracy, clarity, and consistency of content to maintain a high standard of quality.
  • Collaborate with the content team, moderators, and other stakeholders to provide feedback and suggest improvements to enhance content quality.
  • Participate in training sessions and meetings to stay informed about content guidelines and company updates.

 

Virtual Assistant-Medical Biller      

Sept 2020-present Private, Mr. Amin Awad currently Assistant Secretary-General, United Nations Crisis Coordinator for Ukraine. Former Director, Bureau for the Middle East and North Africa at UNHCR

 

  • Prepare and submit medical claims to insurance companies.
  • Review claims for accuracy and completeness, ensuring all necessary documentation is attached.
  • Follow up on unpaid or denied claims and resubmit as necessary
  • Maintain accurate records of all billing.
  • Create and maintain excel-based software or spreadsheets to manage medical claims efficiently and organize patient information.

 

University Biology Instructor

Isabela State University-Echague, Isabela- June 2015-Jan 2024

 

Teaching responsibilities

  • Prepare and deliver lectures, seminars, and tutorials to undergraduate students.
  • Develop course syllabi, lesson plans, and instructional materials in line with departmental and university guidelines.
  • Conduct assessments, including exams, quizzes, and assignments, and provide constructive feedback to students.
  • Foster a positive and inclusive learning environment that encourages student engagement and critical thinking.
  • Utilize various teaching methods and technologies to enhance student learning outcomes.

 

Research activities

  • Engage in scholarly research and publish findings in peer-reviewed journals, conference proceedings, or other academic outlets.
  • Pursue external funding opportunities through grants and research proposals to support research endeavors.
  • Mentor undergraduate students in research activities, including special projects and thesis.

 

Academic service

  • Serve on departmental and college committees to contribute to institutional governance and decision- making processes.
  • Participate in curriculum development, program assessment, and accreditation activities.
  • Provide academic advising and mentorship to students, helping them navigate their academic and career paths.
  • Fulfill administrative responsibilities associated with teaching, such as maintaining student records, submitting grades, and managing course logistics through Google Suite and MS 365 applications.
  • Collaborate with colleagues and university administrators on matters related to academic policy, curriculum planning, and program assessment.
  • Contribute to the overall mission and vision of Isabela State University through dedication to teaching excellence, research productivity, and service to the university community and beyond.

 

SKILLS

Proficient in Google Apps Suite including Google Forms, Google Sheets, Google Classroom, and Google
Drive.
• Knowledgeable in using basic Project Management applications and software.
• Experienced in creating and managing Google Forms for surveys, quizzes, and data collection.
• Skilled in utilizing Google Sheets for data analysis, reporting, and collaboration.
• Familiar with Google Classroom for online education management, including assignment creation, grading, and communication with students.
• Efficient in organizing and storing documents using Google Drive, ensuring accessibility and
collaboration among team members.
• Experienced in using Canva, a graphic design platform, to create visually appealing designs, social media graphics, and marketing materials.
• Experienced in using computer operations and skills including MS Word, MS Powerpoint, MS Excel, MS
Publisher, and Movie Maker.
• Easily communicates both orally and in writing with peers, supervisors, and clients.
• Able to swiftly learn and apply emerging technologies.
• Adaptive to fast-paced and different working environments.
• Quick and eager to learn
• Resourceful and creative
• Goal-oriented and easily motivated
• Able to multitask and is critical of detail

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Involved Categories

Attachments

  • ABCDDD Resume Villalon,Zarah CV June 2024.pdf

Current Work

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Work History And Reviews

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