Associate Solution Support Engineer

Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

SAP is ranked as one of the best places to work in the nation in 2024 by Canada’s Top 100 (https://reviews.canadastop100.com/top-employer-sap). It is the Global Market Leader in Enterprise Application Software and Top Cloud Vendor. With offices and labs located worldwide, SAP serves 99 of the 100 largest companies in the world and >299 million cloud user base. Approximately 80% of SAP’s customers are small to medium-sized enterprises. SAP customers generate 87% of total global commerce (http://www.sap.com/corporate-en/factsheet)!

The SAP community of employees, partners and customers is vast - the SAP Community (https://www.sap.com/community.html) has over 730k members and the Americas' SAP Users' Group (https://www.asug.com/media) of over 130,000 professionals and over 100 regional, industry and interest-based networking groups.

The worldwide Product Support team of ~4000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do the following:

• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyze complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Participation in After Hours Support & Weekend shifts as scheduled.
   

Education And Qualifications / Skills And Core Competencies
Bachelor’s deree in computer science or a relevant field; Master's degree preferred.
Excellent English communication skills (written and spoken).
Excellent diagnostic and technical analysis skills.
Strong team player and collaborative mindset for a global team.
Enjoy working directly with customers through phone, chat, screensharing and case management system.

Work Experience

2 to 5 years of relevant experience - software support or systems administration for enterprise-level software systems or cloud services, and/or databases such as HANA, Oracle, SQL Server, and DB2.

Experience with Linux, Solaris, HP-UX, or AIX systems.

Experience with SAP ERP Systems would be beneficial.

Prior Customer Service Or Customer Support Experience Preferred.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

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