Café and Retail Shop Supervisor
posted 1 week ago

Description

Café & Retail Shop Supervisor

The Garden Strathcona

In this fun multi-faceted role you are responsible for assisting the General Manager with the daily activities of our café and retail shop operations. This includes supervising staff; fostering a culture of personal accountability and fun, problem solving day-to-day issues, cash administration, visual merchandising, and creating exceptional guest experience!

• You embody The Garden’s values of , and
• You have an entrepreneurial mindset, always looking for growth opportunities and continuous improvement strategies
• You love creating a sense of community through guest experience and authentic connection
• You are able to solve problems on the fly, get your hands dirty, jump in wherever needed and remain calm under pressure
• You are a reliable leader with strong interpersonal and communication skills as well as time-management and organization
• You are an excellent team player and can delegate, make quick decisions, and handle multiple tasks in a changing environment
• You have a positive, encouraging, “glass half full” mentality

Supervisor Duties:

• Team leadership and supervision - setting the standard for delivering exceptional customer service and embracing The Garden’s core values, leading your team by example, giving feedback and coaching in the moment
• Assist with training new hires and providing ongoing educational and practical support for the team
• Perform cash opening and closing, including completing closing notes and reporting
• Assist the Manager with monthly inventory reports
• Create a positive work environment that motivates the team and inspires them for success
• Assist with overseeing the day-to-day operations of the Cafe
• Provide excellent communication between FOH and BOH teams
• Accountable for and oversee the execution of all deliverables on the daily checklists and perform the role responsibilities of a Barista & Retail Associate as needed
• Implementing and delegating daily/weekly and monthly maintenance and cleaning tasks
• Event liaison - point of contact for events, cleaning and resetting the space. Assist the Manager with event site visits and responding to event enquiries

Requirements:

● 2+ years cafe/restaurant experience

● 1+ year management/supervisory experience

● Weekend availability (both Saturday and Sunday)

● Ability to occasionally lift 50lbs

● Ability to work in fast-paced environment and handle occasional stressful situations

● Retail experience an asset, houseplant knowledge an asset

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Store discount

Schedule:

• Day shift
• Every Weekend

Supplemental pay types:

• Tips

Application question(s):

• How many years of barista experience do you have?
• How many years of supervisory experience do you have?
• Do you have an interest and/or experience in social media?
• Do you have plant care knowledge?

Work Location: In person

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