Call Centre Agent Technical Support

Description

Location:Virtual job based in Calgary, AB

Salary:$18.00 hourly for 25 to 40 hours per week

Job type:Part-time leading to full-time, Permanent

Work schedule:Early morning, Morning, Day, Evening, Night, Weekend, Shift

Workplace type:Virtual job

Start date:As soon as possible

Language:Bilingual

Positions available:4

Education

• Other trades certificate or diploma
• or equivalent experience

Experience

• 1 year to less than 2 years

Benefits

• Health care plan

Work setting

• Help desk
• Telecommunications industry

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Certificates, licences, memberships, and courses 

• A+ Certification

Computer and technology knowledge

• Networking software
• Networking security
• Desktop applications
• C++
• MS Windows
• Spreadsheet
• Wireless networks

Type of experience

• Call centre

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

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