call centre manager
posted 11 months agoCategories
Customer Service Management
Technical Support Representative
Concierge
Front Desk Associate or Receptionist
Call Center Agent
Social Media Customer Care Associate
Member Services Specialist
Total Price
- CAD 5 982.61 - CAD 7 040.00
Hourly Rate
- CAD 37.39 - CAD 38.26
Expected Hours
160
Project Length
- 12 months
Description
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- or equivalent experience
Tasks
- Hire, train, direct and motivate staff
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Provide customer service
- Assign, co-ordinate and review projects and programs
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Green job
- Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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