call centre manager
posted 1 year agoCategories
Customer Service Management
Technical Support Representative
Concierge
Front Desk Associate or Receptionist
Call Center Agent
Social Media Customer Care Associate
Member Services Specialist
Total Price
- CAD 5 982.61 - CAD 7 040.00
Hourly Rate
- CAD 37.39 - CAD 38.26
Expected Hours
160
Project Length
- 12 months
Description
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- or equivalent experience
Tasks
- Hire, train, direct and motivate staff
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Provide customer service
- Assign, co-ordinate and review projects and programs
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Green job
- Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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