Omnitrans Inc.
rating-icon 0
Omnitrans Inc.

5980 Miller Road, Unit 150 Richmond, BC V7B 1K2,


Verification Level: 4/7






About the employer

For more than 47 years, Omnitrans has been a trusted partner to leading importers and exporters across North America. Anticipating ...

Client Service Representative, Courier

posted 1 month ago


Total Price

  • CAD 49 800 - CAD 63 100

Hourly Rate

  • CAD 24 - CAD 30

Expected Hours

  • 2 090

Project Length

  • 12 months


If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Omnitrans is currently searching for a Client Service Representative, Courier to join our Courier team in Montreal.

Responsibilities :

  • Identify and assess clients’ needs to achieve satisfaction
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Manage large volume of shipments and provide status updates, reports and key performance indicator (KPI) to clients
  • Process package data (shipments, re-ships)
  • Coordinate dispatching / pickups with vendors and warehouses
  • Follow up with clients/vendors to ensure resolution
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Initiate and follow up on tracers and delivery intercept
  • Initiate and follow up on claims against courier service provider
  • Perform general clerical duties
  • Promote courier service and provide spot quotes
  • Improve the department proficiency and coordinate with other departments

What you bring:

  • 3 to 5 years of experience in customer service or related field
  • Computer knowledge (word, excel)
  • Excellent communication skills and fluent in French and English (written and spoken)
  • Customer Service Skills
  • Autonomous
  • Prioritize and manage time effectively

What we offer:

  • Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
  • Have an impact on the growth of the company.
  • A hybrid work environment with 2 days per week at the office.
  • 24/7 telemedicine platform and an extra healthcare account expense.
  • Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year.
  • Grow your career in a reputable company.
  • Work in a flexible company with an agile mindset.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.

Similar Jobs

  • Tire Shop Manager

    Hourly Rate: 23.00-30.00

    Total Price: 920.00-1200.00

    Expected Hours: 40

    2504 Marine Dr, West Vancouver, BC V7V 1L4, Canada

    We are seeking a dedicated Shop Manager to oversee our Tire Business & automotive repair shop. The ideal candidate will ...

    Big O Tires
    Big O Tires
    rating-icon 0 / 5
  • Dental Receptionist

    Hourly Rate: 30.00-40.00

    Total Price: 4800.00-6400.00

    Expected Hours: 160

    Job Summary: We are seeking a skilled Dental Receptionist with management skills to join our team and lead the team. The ideal ...

    Vancouver Dental Speciality Clinic
    Vancouver Dental Speciality Clinic
    rating-icon 0 / 5
  • Administrative Assistant

    Hourly Rate: 24.00-26.00

    Total Price: 3840.00-4160.00

    Expected Hours: 160

    A Bread Affair is looking for someone to join our team as an Administrative Assistant. **We ask that all interested applicants ...

    A Bread Affair
    A Bread Affair
    rating-icon 0 / 5
  • Sales Associate - Luigi & Sons

    Hourly Rate: 16.00-19.00

    Total Price: 33500.00-39100.00

    Expected Hours: 2074

    Position: Sales Associate Reports to: Store Manager & Director of Operations, Luigi & Sons Luigi & Sons is looking for enthusiastic and ...

    Luigi & Sons
    Luigi & Sons
    rating-icon 0 / 5

Are you sure you want to report this job post?

If you find the content of this job post offensive, racist, illegal or inappropriate

please let us know. We'll review and take action accordingly


It may take some time for our team to review and take action. Thank you for your contribution.

Are you sure to discard your application?