Customer Service Representative

Description

The CSR is a vital member of the Novus Glass team. They are accountable for delivering excellent customer service while adhering to the values of our brand. Working with the Store Manager, the CSR is expected to meet or exceed store sales budgets by providing 5-Star customer service and consistently up-selling customers on value-added products.

A day in the life of a CSR at Novus Glass :

• Assist customers from inquiry to completion, ensuring 5-Star service
• Effectively explain the features and benefits of NOVUS glass to customers
• Complete vehicle inspections with every customer (including pictures taken of any damage)
• Accurately and consistently record customer information
• Follow up on customer visits by phone or email
• Up-sell products, wiper blades, Aquapel, headlight restoration, etc.
• Open and close the branch according to policy and procedures
• Make bank deposits
• Invoice all jobs at the end of each day
• Reconcile payments
• Order parts for jobs from suppliers
• Manage customer orders and deliveries

Our ideal candidate:

• High school diploma or the equivalent
• Able to lift 20 lbs.
• Must have a valid driver’s license with a clean abstract
• Second language is considered an asset (Mandarin or Hindi) but not required
• Friendly & personable demeanour
• Strong verbal communication skills
• Detail focused
• Collaborative and team-minded
• Strong affinity for process/operations

Why join Novus Glass?
NOVUS Glass is part of Fix Network, the world’s fastest growing automotive aftermarket services network. As a longstanding trusted brand, NOVUS customers have come to rely on the experts for their windshield repair and replacement needs.

With their Repair First, Replace When Necessary® commitment, NOVUS Glass can repair more windshields with greater optical clarity and structural integrity than any other system in the industry and guarantees repairs for the life of the windshield. With over 1,300 points of service worldwide NOVUS continues to lead the industry in glass repair and replacement.

For more information, visit www.novusglass.com
All good reasons to apply for a rewarding career with NOVUS Glass!

Location: Vancouver, British Columbia

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vancouver, British Columbia: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have any experience in the automotive industry (glass, collision, sales, parts, etc)?

Experience:

• Customer Service: 2 years (preferred)

Language:

• English at a professional or fluent level (required)

Work Location: In person

Expected start date: 2024-11-25

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