Japan, 
Verification Level: 3/7Customer Support Representative
posted 2 years agoCompleted 
Categories
Remote Customer Service
-
Remote Customer Support Representative
Total Price
- CAD 26 086.96
Hourly Rate
- CAD 13.04
Expected Hours
2 000
Project Length
- 12 months
Description
Grow with One Act US
One Act is a global startup engaged in software development and AI technology development.
One Act built the AI-powered trusted marketplace PieceX for buying and selling vetted and approved software solutions. we enable our sellers to monetize the unique code they develop while empowering our buyers to purchase high quality source codes, decreasing their development time and engineering costs by more than 80%!
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services based in USA.
Job Deion:
The key responsibilities includes:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Recommend solutions and guiding users through features and functionalities.
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Support sales team for developing sales strategies , generating leads and assisting with each step of sales process to sell PieceX products.
Requirements and Skills:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with software / tech industry is a plus
- Understanding of how CRM systems work
- Excellent communication skills
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