Front Store Supervisor

Description

About the job

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
   

LOSS PREVENTION:

• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
   

CUSTOMER SERVICE:

• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
   

MERCHANDISING:

• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
   

GENERAL:

• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary
   

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction
   

EXPERIENCE:

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

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