Head Concierge

Description

Head Concierge

We are welcoming a skilled supervisor/head concierge professional to lead our team in a residential strata building in Richmond. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us.

Position Summary

The Head Concierge is a front-line leader and plays a meaningful role in the effective management of a large residential strata building, works closely with an on-site Building Manager and the property management team to offer the customers administrative support, facility security & safety management, and coordinate, as necessary, building emergency activities.

Location: Richmond
Days: MONDAY TO FRIDAY
Shift: Day shift

What you will do
The Head Concierge leads a team of 10+ customer service and security professionals, offering support, training and development, and serves as a role model for the team. You will provide on-site administrative support, coordinate building emergency response, and act on security and safety concerns.
You will work directly with a designated CMI Operations Manager to maintain and enhance concierge and security services.

Professional experience

• Minimum one (1) year of experience leading a team: supervising, training, and developing staff, and addressing performance issues
• At least one (1) year experience working in security, hospitality, or facility management
• Valid British Columbia Security Licence

Skills and abilities

• Passionate about helping people
• Familiar with Strata Property governance.
• Basic understanding of residential hi rise mechanisms
• Experience writing reports and preparing documentation for bylaw infraction arbitration
• Able to direct a fire watch,
• Understanding of fire panel basics
• Can understand fire plans and fire procedures
• Knows how to deal with elevator entrapments
• Skilled in resolving conflict and customer concerns
• Professional, discreet, and hold the highest respect for people’s privacy
• Confident in your verbal interactions
• Flexible in responding to changing demands
• Comfortable working alone and as part of a diverse team
• Empathetic and an active listener, able to handle difficult conversations
• Effective manager of time and tasks, with proven ability in a fast-paced environment
• Able to conduct patrols, on-site and perimeter
• Proficient in Outlook, MS Office

Work environment

• Monday to Friday day shift (40 hours per week)
• Clean and welcoming environment
• Ability to work a flexible schedule when needed

Please reply and include your resume. We look forward to hearing from you. Qualified applicants will be contacted.
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ABOUT CMI
CMI Concierge & Security is a dynamic and rapidly expanding organization, that has been providing exceptional service to clients across Greater Vancouver Region since our establishment in 1997.
We are Vancouver’s leading provider of premium concierge and security services for large residential and commercial properties. Our team is driven by a commitment to solving customer challenges and we take pride in maintaining the highest standards.
If you’re passionate about making a difference and thrive in an environment that focuses on problem-solving and unwavering dedication, CMI Concierge & Security is the place for you.

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