Manager Strategic IT Client Services

Description

Union/Affiliation:

Administrative and Professional Staff (APSA)

Pay range:

$107,656 to $128,454 annually

SFU Department Descr:

IT Services

Position Grade:

13

# of openings:

1

Biweekly Hours:

72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services department provides essential IT support and services for the university community, ensuring smooth operation of the service desk, managed devices, and learning space technology. We drive operational excellence by aligning our services with SFU’s strategic initiatives, supporting education, research, and community engagement. Through innovative technology solutions, we enhance user experiences and foster collaboration across the university. We prioritize customer service, continuous improvement, and teamwork, creating a dynamic environment where staff are empowered to take ownership and deliver exceptional support to SFU’s diverse community.

About the Role

The Manager, Strategic IT Client Services, is responsible for overseeing IT support and local enablement at the Vancouver Campus. This role provides operational, technical, strategic, and administrative leadership to ensure service levels meet the needs of the SFU community. In addition to managing daily operations, this position drives changes, continuous improvement, and fosters collaboration through participation in campus management and planning meetings. This role also involves developing site-specific IT roadmaps aligned with Central ITS standards. Furthermore, the Manager, Strategic IT Client Services provides team leadership and development.

Full

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