300 Alberni St #200, Vancouver, BC V6E 1A5, Canada, 
Verification Level: 4/7Categories
Customer Service Management
-
Technical Support Representative
Total Price
- CAD 7 234.78
Hourly Rate
- CAD 41.74
Expected Hours
173
Project Length
- 12 months
Description
Location:Vancouver
Salary:$80,080.00 to $99,840.00 annually (to be negotiated) for 40 to 50 hours per week
Job type:Full-time, Permanent
Work schedule:Overtime required, Morning, Day, Evening
Workplace type:On-site only
Start date:As soon as possible
Language:English
Positions available:1
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer technology/computer systems technology
Experience
- 5 years or more
Benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Group insurance benefits
- Life insurance benefits
- RRSP benefits
- Maternity and parental benefits
Work setting
- Private company, corporation or industry
- Computer graphics or technical special effects
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Provide expertise in response to clients needs
- Coordinate IT projects, including the design and deployment of new IT systems and services
Computer and technology knowledge
- Jira
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- Image editing software
- Project management software
- Desktop publishing software
- Mapping and data visualization software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Type of production art
- Visual effects
Area of specialization
- Project management
- Digital media
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
Employment terms options
- Evening
- Morning
Employment terms options
- Day
- Overtime required
Address of the job
-
1118 Alberni St unit 200 300, Vancouver, BC V6E 1A5, Canada
-
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