80 Aberdeen Street suite 400, Ottawa, ON K1S 5R5, Canada, 
Verification Level: 4/7User Support Analyst
posted 4 months agoCategories
IT
-
Other in Technology
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Knowledge Representation
-
Deep Learning
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Tech Engineering
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Data Testing
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Data Science
Total Price
- CAD 4 782.61
Hourly Rate
- CAD 31.30
Expected Hours
152
Project Length
- 12 months
Description
Salary:$20.00 to $36.00 hourly (to be negotiated) for 40 hours per week
Job type:Full-time, Permanent
Work schedule:Flexible hours
Workplace type:Virtual job
Start date:As soon as possible
Language:English
Job Requirements
Education
- Bachelor's degree
Experience
- 3 years to less than 5 years
Benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Bonus
- RRSP benefits
- Maternity and parental benefits
- Other benefits
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Resolve product and service related problems
Supervision
- No supervision responsibility
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Jira
- Intranet
- Internet
- Desktop applications
- File management software
- Security software
- Presentation software
- Communication software
- Python
- Zendesk
- MS Office
- MS Windows
- Data manipulation and analysis
- Data analysis and interpretation
- Enterprise resource planning (ERP) software
Area of work experience
- Process troubleshooting
- Consulting
- Auditing
Area of specialization
- Accounting and financial services
Security and safety
- Secret clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
The job has no selected address
Remote
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