5041 Mainway, Burlington, ON L7L 5H9, Canada, 
Verification Level: 4/7User Support Technician
posted 3 months agoCategories
Technical Support Representative
-
Customer Service Management
-
Call Center Agent
Total Price
- CAD 5 391.30
Hourly Rate
- CAD 31.30
Expected Hours
172
Project Length
- 12 months
Description
Location:Virtual job based in Burlington, ON
Salary:$36.00 hourly for 40 hours per week
Job type:Full-time, Permanent
Workplace type:Virtual job
Start date:As soon as possible
Language:English
Positions available:1
Education
- Secondary (high) school graduation certificate
Experience
- 2 years to less than 3 years
Benefits
- Dental plan
- Health care plan
- Vision care benefits
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Answer inquiries and provide information to customers
Computer and technology knowledge
- iOS
- Networking software
- Mac OS
- MS Windows
- Zoho CRM
Work conditions and physical capabilities
- Fast-paced environment
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
The job has no selected address
Remote
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