Looking for IT Related Profession jobs and roles. 

Friendly, professional Process Associate with experience resolving customer complaints, financial disputes, and issues. Strong interpersonal skills proven through customer satisfaction. Seeking a position as a Service Desk Analyst to continue career growth into an IT professional that addresses customer issues through learning the helpdesk system.

EDUCATION

Bachelor of Science in Computer Science
Junior and Senior High School
Primary & Secondary School

SKILLS

• Fast Learner

• Critical Thinking

• Communication Skills

• Focused, Can Work Under Pressure

• Minimally Supervised

• Team Player

WORK EXPERIENCE

GENPACT - Alabang
Process Associate

• Worked as a Customer Service Representative, later transferred to the Disputes Department, currently handling financial disputes.

• Currently working as a Service Desk L1 Support, assisting client needs such as basic troubleshooting, password resets, etc.

Melham Construction Corporation

• Worked as an Intern, gaining experience in Software Development Lifecycle and handling various bug tickets.

FIS Global Solutions Inc.

Cavite State University - Publication Unit

• Writing: Content, News, Sports, and Literature

TECHNICAL SKILLS

• Microsoft Office Suite: Word, Excel, PowerPoint

• Design & Content Creation: Canva Software

• Virtual Communication Tools: Zoom, Google Meet

• ESL Proficient