Profile Title

House Manager

In BC, Canada

About Me

8 years experience in event management, customer dealing, procurement, and data analysis. Results-oriented professional with a proven track record in client delivery, operations management, and process improvement. Skilled in customer service, query resolution, and knowledge sharing. Committed to day-to-day efficiency and supervising work. Eager to leverage expertise in process optimization to drive improved strategies.


CORE COMPETENCIES
Strong problem-solving skills| Analysis | Solution Focused | Communication | Customer Service | Multitasking | Adaptable | Event Organizer | Food Handling| Payment Handling | Supervisory


CERTIFICATION
Serving It Right Certificate (Nov/01/2024 – Nov/02/2029)


EXPERIENCE

Executive| Saburi TLC Private Limited, Gurgaon 09/2019 – 03/2023
Saburi TLC Private Limited is a Technology company based in Gurgaon, India. It provides technical solutions and customer support to German, Japanese, and English clients.
 Effectively resolved general Customer queries through email, chat, and call by identifying customers’ needs
 Transferred customer calls to the appropriate department, ensuring timely resolution
 Verified customer bills for accuracy, addressed any discrepancies promptly and communicated the details to customers, and also helped customers in making payments
 Identified and implemented changes to customers’ software plans to resolve customer issues, resulting in improved customer satisfaction
 Provided training to new employees on products, company policies, and procedure
 Organise events in the company, handling the staff and serving beverages to the clients
 Be polite in any technical issues and handle them professionally along with manager and team members


Process Associate| Accenture Pvt. Ltd, Gurgaon 03/2016 – 05/2019

Accenture Pvt. Ltd. is a multinational company that serves as a subcontractor for Google.

As part of my role, I reviewed Google process in accordance with Google’s standards and policies.

 Maintained regular communication with clients via phone calls regarding process updates
 Reviewed approx. 80-90 cases and incidents per day, exceeding daily requirement
 Processed Improvement Planner, served as a key escalation point for clients, and shared new ideas to improve the process
 Identified potential cybersecurity risks in users accounts, took appropriate steps to reduce the risks for users
 Prepared team reports and sent to the manager in the absence of a Team Leader
 Oversaw the timely completion of the team’s submission of PKT (Process Knowledge Test) SPOC


Customer Care Executive| Cogent E-Services, Noida 07/2015 – 02/2016
Cogent E-Services is a BPO (Business Process Outsourcing) company based in Noida. There are many processes in this company and I was working in one of the processes.
 Supported customers with orders and payment processing
 Handled over 70 chats and calls per day with a 90% customer satisfaction rate
 Handled Client’s Escalation via call, email, or chat
 Ensured customers that they will receive the order on time, and also procure the products as per customer demand if it is not available
 Ensured timely delivery of customer orders by collaborating with Sales Team Manager, Sellers, and Logistics Team, and procuring products to meet customer demand
 Resolved customers queries via chats, calls and emails related to payments, tracking products, delivery and shipping, discount codes, coupons and return policies
 Communicated with vendors and customers to get clarity on the product delivery and availability


Travel Agent| Ienergizer, Noida 11/2014 – 04/2015
Ienergizer is a BPO (Business Process Outsourcing) company based in Noida. There are more than +50 processes in this company, and the main processes are technology, banking, tour & travel, and gaming.
 Created customized travel packages as per the customer's request via chat, calls, and email
 Handled queries regarding travel packages, payment, and trip-related issues to the customers via chat, and calls
 Supported customers with making payments, hotel booking, and cab booking via calls
 Provided detailed explanations of itineraries and safety precautions about trips and destinations to customers via calls and emails
 Provided information on travel documentation to the customer and proactively notified customers to check and confirm receipt for accuracy

 


EDUCATION

MASTER OF BUSINESS ADMINISTRATION | University Canada West, Vancouver, BC (2026)
BACHELOR OF COMMERCE | Rohilkhand University, Budaun, U.P. 2012

AVAILABILITY
Available – Tuesday to Sunday

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