Profile Title
House Manager
In BC, CanadaAbout Me
8 years experience in event management, customer dealing, procurement, and data analysis. Results-oriented professional with a proven track record in client delivery, operations management, and process improvement. Skilled in customer service, query resolution, and knowledge sharing. Committed to day-to-day efficiency and supervising work. Eager to leverage expertise in process optimization to drive improved strategies.
CORE COMPETENCIES
Strong problem-solving skills| Analysis | Solution Focused | Communication | Customer Service | Multitasking | Adaptable | Event Organizer | Food Handling| Payment Handling | Supervisory
CERTIFICATION
Serving It Right Certificate (Nov/01/2024 – Nov/02/2029)
EXPERIENCE
Executive| Saburi TLC Private Limited, Gurgaon 09/2019 – 03/2023
Saburi TLC Private Limited is a Technology company based in Gurgaon, India. It provides technical solutions and customer support to German, Japanese, and English clients.
Effectively resolved general Customer queries through email, chat, and call by identifying customers’ needs
Transferred customer calls to the appropriate department, ensuring timely resolution
Verified customer bills for accuracy, addressed any discrepancies promptly and communicated the details to customers, and also helped customers in making payments
Identified and implemented changes to customers’ software plans to resolve customer issues, resulting in improved customer satisfaction
Provided training to new employees on products, company policies, and procedure
Organise events in the company, handling the staff and serving beverages to the clients
Be polite in any technical issues and handle them professionally along with manager and team members
Process Associate| Accenture Pvt. Ltd, Gurgaon 03/2016 – 05/2019
Accenture Pvt. Ltd. is a multinational company that serves as a subcontractor for Google.
As part of my role, I reviewed Google process in accordance with Google’s standards and policies.
Maintained regular communication with clients via phone calls regarding process updates
Reviewed approx. 80-90 cases and incidents per day, exceeding daily requirement
Processed Improvement Planner, served as a key escalation point for clients, and shared new ideas to improve the process
Identified potential cybersecurity risks in users accounts, took appropriate steps to reduce the risks for users
Prepared team reports and sent to the manager in the absence of a Team Leader
Oversaw the timely completion of the team’s submission of PKT (Process Knowledge Test) SPOC
Customer Care Executive| Cogent E-Services, Noida 07/2015 – 02/2016
Cogent E-Services is a BPO (Business Process Outsourcing) company based in Noida. There are many processes in this company and I was working in one of the processes.
Supported customers with orders and payment processing
Handled over 70 chats and calls per day with a 90% customer satisfaction rate
Handled Client’s Escalation via call, email, or chat
Ensured customers that they will receive the order on time, and also procure the products as per customer demand if it is not available
Ensured timely delivery of customer orders by collaborating with Sales Team Manager, Sellers, and Logistics Team, and procuring products to meet customer demand
Resolved customers queries via chats, calls and emails related to payments, tracking products, delivery and shipping, discount codes, coupons and return policies
Communicated with vendors and customers to get clarity on the product delivery and availability
Travel Agent| Ienergizer, Noida 11/2014 – 04/2015
Ienergizer is a BPO (Business Process Outsourcing) company based in Noida. There are more than +50 processes in this company, and the main processes are technology, banking, tour & travel, and gaming.
Created customized travel packages as per the customer's request via chat, calls, and email
Handled queries regarding travel packages, payment, and trip-related issues to the customers via chat, and calls
Supported customers with making payments, hotel booking, and cab booking via calls
Provided detailed explanations of itineraries and safety precautions about trips and destinations to customers via calls and emails
Provided information on travel documentation to the customer and proactively notified customers to check and confirm receipt for accuracy
EDUCATION
MASTER OF BUSINESS ADMINISTRATION | University Canada West, Vancouver, BC (2026)
BACHELOR OF COMMERCE | Rohilkhand University, Budaun, U.P. 2012
AVAILABILITY
Available – Tuesday to Sunday
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