Dear Sir/ Maam,,

I am excited to apply for Adminstrative/ Office Worker position at your Company. With a strong passion for providing excellent customer experiences and a background in customer service, I am confident in my ability to contribute positively to your team.

I thrive in fast-paced environments and excel at problem-solving, effective communication, and ensuring customer satisfaction. My ability to handle customer concerns with patience and professionalism makes me a strong candidate for this role.

I am eager to bring my dedication and skills to your Company and contribute to its reputation for outstanding service. I welcome the opportunity to discuss how my experience aligns with your needs. Please feel free to contact me at your convenience.

Thank you for your time and consideration. I look forward to your response.

Sincerely,

Julie Mae Athena E. Sedillo 

Skills & Competencies

• Customer service & communication

• Proficiency in Microsoft Office

WORK EXPERIENCE

Waiter/ Room Service Operator

Royal Caribbean Group (Formerly Royal Caribbean Cruise Lines)
Ground Floor, Five E-com, Mall of Asia, Pasay
October 2017 to March 2025

• Work closely with manager and other staff affinity to increase engagement and sales/revenues as our target (KPI).

• Calls guest by name and interact with them like a family member or friend that they can rely on.

• Always pose a positive attitude towards guests and be courteous at all times.

• Works breakfast, lunch, and dinner during sea days and only breakfast and dinner during port days as deemed necessary by management.

• Does multitasking on each job suited or in relation to job deion.

• Supervises and monitors food in room service to check the accuracy and quality of the food delivered and served.

• Closely monitors guests with allergies and special needs to avoid serious complications.

• Conducts United States Public Health (USPH) cleaning on United States ports to avoid any violation concerning the health of every guest onboard.

• Conducts weekly drill to ensure safety and security of all crew and guests onboard the ship.

• Works closely with all departments for efficient and effective cruising experience for guests onboard.

• Provide above and beyond cruising experience for guests by treating them as royalty.

• Responsible for tables worked on and all individuals working, such as the assistant waiter.

• Informs headwaiter, manager, or maître d if anything goes wrong or if there are any guest concerns.

• Creates special orders as approved by headwaiter and chefs.

• Punches all food in the POS system and picks up food inside the galley with the assistant waiter.

• Monitor the speed of service delivered to guests to avoid complaints and always anticipate any guest needs.

• Look out for body cues and language projected by guests to better provide exceptional service.

Customer Service Representative

Altisource Inc.
Two E-com, Mall of Asia, Pasay City
April 2016 to October 2017

• Work closely with manager and other staff affinity to increase engagement of prospect clients looking for ideal house, land, or rental house.

• Doing outbound calls for customers no longer active for less than a month to follow up and check on the status of their property.

• Acts as a property lister with discretion to the estate agent whenever they are not available.

• Calls up customers to discuss properties and needs and assists them with inquiries, quotes, or requirements.

• Always pose a positive attitude towards customers and be courteous at all times.

• Act as a bridge between the client and the Realtor on a property situated in the US.

Shift Manager

Kenny Rogers Roasters
Epicurean Partners Exchange Inc., 10th Flr., Lepanto Bldg., Makati Ave., Makati City
January 2014 to March 2016

• Works with co-managers to reach targets and implements new rules/regulations as advised by head office.

• Handles team positioning, scheduling, and complaints on delivery and guest service.

• Acts as Manager in charge of the store.

• Acts fast on each guest query and concern.

• Handles and books parties to increase sales.

• Complements each team member for a job well done.

• Ensures food safety and that each team member follows the standard procedure imposed by the company.

• Maintains and monitors high cleanliness standards and ensures readiness for any mystery guest.

• Handles recruitment, training, payroll, and screening of desired and qualified team members for positions inside the store.

• Ensures overall cleanliness and maintenance of the store, including the façade.

• Conducts cross-inventory and stock control every month-end.

Customer Service Representative

E-Way Business Inc.
11th Flr., DPC Bldg., Chino Roces, Makati City
August 2012 to December 2013

• Work closely with manager and staff to increase sales while maintaining company income.

• Calls customers to discuss products and needs and assists with inquiries, quotes, or orders.

• Always pose a positive attitude towards customers and be courteous at all times.

• Create monthly and yearly product usage forecasts to track sales per customer.

• Reports weekly to the manager regarding customer issues and concerns.

• Coordinates with couriers for delays and expected parcel arrival.

Kitchen Supervisor

Chickchat
SM City Manila
February 2011 to July 2011

• Work closely with director and manager to ensure quality food service.

• Aid director in creating flavorful products suitable for Filipino tastes.

• Ensures food safety and sanitation before, during, and after preparation.

• Supervises worker movements in a foodservice establishment.

• Qualifies and contacts suppliers for necessary purchases.

• Negotiates prices with suppliers.

• Formulates nutritional values as directed by DOH for nutrition awareness.

• Computes and formulates selling prices based on food and labor costs.

• Conducts worker training and demonstration for kitchen SOP compliance.

• Monitors the shelf life of cooked products before dispatching.

Nutritionist-Dietitian

Tour Ne Sol Food Services Corporation
Rockwell, Makati City
January 2010 to February 2011

• Ensures food safety and sanitation before, during, and after preparation.

• Supervises worker movements in a foodservice establishment.

• Conducts nutrition awareness lectures for Nestle employees.

• Works closely with Nestle sanitation staff and safety officers for safe food handling.

• Conducts weekly and monthly equipment and utensil checks.

Nutritionist-Dietitian I

Unciano General Hospital (UGH)
Boni Avenue, Mandaluyong City
September 2009 to February 2010

• Applies nutrition principles in a clinical setting.

• Educates patients on prescribed diets.

• Monitors patient tolerance to prescribed diets.

• Ensures food safety and sanitation in hospital settings.

• Supervises foodservice workers.

Education & Certifications

Bachelor of Science in Nutrition and Dietetics – Catanduanes State University

Tools & Software Proficiency

• Google Workspace (Docs, Sheets, Calendar, Gmail)

• Microsoft Office (Word, Excel, Outlook)

• CRM Software (Salesforce)

• Social Media Platforms (Facebook, Instagram, WhatsApp)

• POS System

Additional Information

• Languages Spoken: English and a bit of Spanish

• Availability: Full-time

• Recognitions: Recognized as a top seller for outstanding sales performance