Profile Title

Administrative Assistant/ Office Worker

In Philippines

About Me

Dear Sir/ Maam,,

I am excited to apply for Adminstrative/ Office Worker position at your Company. With a strong passion for providing excellent customer experiences and a background in customer service, I am confident in my ability to contribute positively to your team.

 

I thrive in fast-paced environments and excel at problem-solving, effective communication, and ensuring customer satisfaction. My ability to handle customer concerns with patience and professionalism makes me a strong candidate for this role.

 

I am eager to bring my dedication and skills to your Company and contribute to its reputation for outstanding service. I welcome the opportunity to discuss how my experience aligns with your needs. Please feel free to contact me at your convenience.

 

Thank you for your time and consideration. I look forward to your response.

 

Sincerely,

Julie Mae Athena E. Sedillo 

 

 

Skills & Competencies

  • Customer service & communication

  • Proficiency in Microsoft Office

 

 

WORK EXPERIENCE

Waiter/ Room Service Operator

Royal Caribbean Group (Formerly Royal Caribbean Cruise Lines)
Ground Floor, Five E-com, Mall of Asia, Pasay
October 2017 to March 2025

  • Work closely with manager and other staff affinity to increase engagement and sales/revenues as our target (KPI).

  • Calls guest by name and interact with them like a family member or friend that they can rely on.

  • Always pose a positive attitude towards guests and be courteous at all times.

  • Works breakfast, lunch, and dinner during sea days and only breakfast and dinner during port days as deemed necessary by management.

  • Does multitasking on each job suited or in relation to job deion.

  • Supervises and monitors food in room service to check the accuracy and quality of the food delivered and served.

  • Closely monitors guests with allergies and special needs to avoid serious complications.

  • Conducts United States Public Health (USPH) cleaning on United States ports to avoid any violation concerning the health of every guest onboard.

  • Conducts weekly drill to ensure safety and security of all crew and guests onboard the ship.

  • Works closely with all departments for efficient and effective cruising experience for guests onboard.

  • Provide above and beyond cruising experience for guests by treating them as royalty.

  • Responsible for tables worked on and all individuals working, such as the assistant waiter.

  • Informs headwaiter, manager, or maître d if anything goes wrong or if there are any guest concerns.

  • Creates special orders as approved by headwaiter and chefs.

  • Punches all food in the POS system and picks up food inside the galley with the assistant waiter.

  • Monitor the speed of service delivered to guests to avoid complaints and always anticipate any guest needs.

  • Look out for body cues and language projected by guests to better provide exceptional service.

 

Customer Service Representative

Altisource Inc.
Two E-com, Mall of Asia, Pasay City
April 2016 to October 2017

  • Work closely with manager and other staff affinity to increase engagement of prospect clients looking for ideal house, land, or rental house.

  • Doing outbound calls for customers no longer active for less than a month to follow up and check on the status of their property.

  • Acts as a property lister with discretion to the estate agent whenever they are not available.

  • Calls up customers to discuss properties and needs and assists them with inquiries, quotes, or requirements.

  • Always pose a positive attitude towards customers and be courteous at all times.

  • Act as a bridge between the client and the Realtor on a property situated in the US.

 

Shift Manager

Kenny Rogers Roasters
Epicurean Partners Exchange Inc., 10th Flr., Lepanto Bldg., Makati Ave., Makati City
January 2014 to March 2016

  • Works with co-managers to reach targets and implements new rules/regulations as advised by head office.

  • Handles team positioning, scheduling, and complaints on delivery and guest service.

  • Acts as Manager in charge of the store.

  • Acts fast on each guest query and concern.

  • Handles and books parties to increase sales.

  • Complements each team member for a job well done.

  • Ensures food safety and that each team member follows the standard procedure imposed by the company.

  • Maintains and monitors high cleanliness standards and ensures readiness for any mystery guest.

  • Handles recruitment, training, payroll, and screening of desired and qualified team members for positions inside the store.

  • Ensures overall cleanliness and maintenance of the store, including the façade.

  • Conducts cross-inventory and stock control every month-end.

 

Customer Service Representative

E-Way Business Inc.
11th Flr., DPC Bldg., Chino Roces, Makati City
August 2012 to December 2013

  • Work closely with manager and staff to increase sales while maintaining company income.

  • Calls customers to discuss products and needs and assists with inquiries, quotes, or orders.

  • Always pose a positive attitude towards customers and be courteous at all times.

  • Create monthly and yearly product usage forecasts to track sales per customer.

  • Reports weekly to the manager regarding customer issues and concerns.

  • Coordinates with couriers for delays and expected parcel arrival.

 

Kitchen Supervisor

Chickchat
SM City Manila
February 2011 to July 2011

  • Work closely with director and manager to ensure quality food service.

  • Aid director in creating flavorful products suitable for Filipino tastes.

  • Ensures food safety and sanitation before, during, and after preparation.

  • Supervises worker movements in a foodservice establishment.

  • Qualifies and contacts suppliers for necessary purchases.

  • Negotiates prices with suppliers.

  • Formulates nutritional values as directed by DOH for nutrition awareness.

  • Computes and formulates selling prices based on food and labor costs.

  • Conducts worker training and demonstration for kitchen SOP compliance.

  • Monitors the shelf life of cooked products before dispatching.

 

Nutritionist-Dietitian

Tour Ne Sol Food Services Corporation
Rockwell, Makati City
January 2010 to February 2011

  • Ensures food safety and sanitation before, during, and after preparation.

  • Supervises worker movements in a foodservice establishment.

  • Conducts nutrition awareness lectures for Nestle employees.

  • Works closely with Nestle sanitation staff and safety officers for safe food handling.

  • Conducts weekly and monthly equipment and utensil checks.

 

Nutritionist-Dietitian I

Unciano General Hospital (UGH)
Boni Avenue, Mandaluyong City
September 2009 to February 2010

  • Applies nutrition principles in a clinical setting.

  • Educates patients on prescribed diets.

  • Monitors patient tolerance to prescribed diets.

  • Ensures food safety and sanitation in hospital settings.

  • Supervises foodservice workers.

 

Education & Certifications

Bachelor of Science in Nutrition and Dietetics – Catanduanes State University

 

Tools & Software Proficiency

  • Google Workspace (Docs, Sheets, Calendar, Gmail)

  • Microsoft Office (Word, Excel, Outlook)

  • CRM Software (Salesforce)

  • Social Media Platforms (Facebook, Instagram, WhatsApp)

  • POS System

 

Additional Information

  • Languages Spoken: English and a bit of Spanish

  • Availability: Full-time

  • Recognitions: Recognized as a top seller for outstanding sales performance

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