Profile Title

Technical sales - Account Manager

In BC, Canada

About Me

Enthusiastic Account Manager with 9+ years of experience in IT Sales Industry. Proven success in sales,excellent reputation for improving customer satisfaction,offering comprehensive background in building relationships,cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Motivated to learn, grow, excel and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

 

 

Work History

2024-01 - Current- Client Success Manager

ProCogia, Vancouver, BC

  • Streamlined communication between clients and internal teams for smoother project execution.
  • Led the government bids & tender preparation and submission of comprehensive responses to RFPs, RFQs, and RFIs, resulting in successful acquisition of deals.
  • Provided consultative data solutions and services to clients by partnering with Amazon Web Services ,Snowflakes ,Azure & Data Bricks.
  • As a Project Coordinator, worked along with Delivery Managers (Data Engineer, Data Analyst & Data Scientist) to deliver projects successfully and to nurture the account.
  • Conducted regular business reviews of account performance, identifying opportunities for upselling and expansion of services which results in revenue growth of 45% .
  • Developed strong relationships with stakeholders, fostering long-term partnerships and loyalty.
  • Participated in business strategy meetings to determine success criteria & objectives with broader company goals and develop startup business through innovation
  • Managed existing client renewals, keeping accounts, technical information and documents in conformance with legal compliance standards using Salesforce CRM.

 

Account Manager
2021-11 - 2023-06- Kaseya, Vancouver, BC

  • Secured high-value accounts through strategic planning and consultative upselling and cross- selling techniques, effective customer solutions and promoting compelling business opportunities. Managed book of business worth $750k across 80 accounts , Federal (non -profit) and B2B enterprise segment customers.
  • Worked with partners to extend reach & drive adoption
  • Led the preparation and submission of comprehensive responses to RFPs, RFQs, and RFIs, resulting in successful acquisition of new business and retention of existing clients
  • Delivered engaging and polished technical presentations to highlight saas products & software basic services and draw favorable competitor comparisons.
  • Attended networking events to meet new prospects and expand business opportunities through partnerships.
  • Listened attentively to client feedback check and worked with product development team to introduce new services.
  • Introduced new strategic processes to improve account status and market tracking for better data analysis.
  • Capitalized on emerging trend research in customer preferences and marketplaces using digital marketing strategy.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

 

Sales Manager 2021-08 2021-10

Accenture

  • Managed team of 12 Sales Representatives by providing consistent support to achieve their sales target and also enabling them with required skillset to achieve their career goals .
  • Sold Google Cloud Computing solutions to B2B clients.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Hired, trained and motivated sales and marketing professionals.

 

Inside Sales Account Manager- Dell UK
2020-01 - 2021-08 Dell Technologies

  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Effective Account planning and profiling, to understand the customer business and SWOT analysis to understand customer opportunities. Quoting on Servers, storage, networking and end user client solutions.

Built relationships with customers and community to establish long-term business growth for over 1000+ clients . Worked Collaboratively with Dell Channel Partners.

  • Sold products by developing relationships with network of IT professionals.
  • Consultation on client IT projects, Cloud migration and putting Dell technology solutions as key factor.
  • Brought in new customers and retained base through proactive management of individual needs and development of robust enterprises solutions.

 

Inside Channel Account Manager- CCS

2019-02 - 2020-01MEDIA PROJECT Dell Technologies

  • Dedicated Account Manager for Platinum Partner CCS Media (United Kingdom). Proactively managed client correspondence and recorded all tracking and communications including Public Tenders.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings from 63% to 89% in 2 quarters.
  • Up sold and closed customer sales by driving product benefits around client needs and increased revenue from $ 30 Million to $38 Million in 4 quarters .
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Exceeded individual sales goal by 138% to increase revenue and facilitate selling of Dell's full range of products and services which in turn helps business YOY growth by 21%
  • Achieved sales goal of $38 Million and service targets by leveraging interpersonal communication skills , team collaboration and product knowledge to cultivate and secure new customer relationships.
  • Performed timely and cost-effective project management for client through Skillful negotiation and Contract Management.


2019-02 - 2020-01 Inside Sales Account Manager- Dell Australia
Dell Technologies

Building relationships with IT managers, directors and key decision makers to provide total IT solutions to enable their company to operate and grow.

  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning. As a result of consistent top performance got selected for Dell President's Club ( Club of Excellence for the year 2019).
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Nurtured effective relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 92%.
  • Work with sales management, field organization and coordinate Dell resources to identify and develop pipeline of business opportunities.

 

2017-09 - 2019-02 Inside Sales Representative Dell Canada

Dell Technologies

  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Exceeded targeted sales goals by 112%, as result of consistent top performance got selected for Dell President's Club ( Club of Excellence for the year 2017)
  • Performed cold calling, passed gatekeeper's and follow-ups with leads to secure new revenue.
  • Responsible for designing and implementing account plans and strategies to meet financial targets & objectives

 

2016-05 - 2017-09 Technical Support Specialist2014-11 -
Tech Mahindra Pvt LTD

  • Led Support team in delivery of Solution based project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Supported Verizon (United States) customers related to Networking and virus issues.
  • Used tool Citrix to take remote access of system to help customers fix internet related issues and helped them with virus removal function.
  • Saved $13 Million for company by researching and implementing first time complete resolution cost-saving initiative and created fresh new approaches to long-standing problems.

 

Education
Bachelor of Science: Information
Technology
Satyabhama University - Tamil Nadu INDIA
2010-06 - 2013-03

 

Certifications

  • VMWARE- VSP
  • Business English Certification (preliminary), secured 76(BAND-3), from Cambridge university, London.
  • AWS Cloud Practitioner Course

 

Skills

  • Strategic planning and execution
  • Negotiation Skills
  • Client presentations
  • Account and Pipeline Management
  • Stakeholder relations
  • Coaching and mentoring
  • Sales reporting
  • B2B Sales Marketing Strategy Solution selling
  • Review of contract
  • Business developmentProject
  • Management Strategic communications

 

Software

  • MS OFFICE
  • Salesforce CRM
  • Salesforce lightning
  • Linux/UNIX
  • Adobe Suite

 

Languages

English

 

 

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