With 16 years as a customer service representative, I have gained a lot of experience in handling different customer needs, managing difficult situations, and mastering communication.I've probably had to adapt to different types of customers, some more challenging than others. 

SKILL SUMMARY:

• Flexible, willing to work morning, evening, graveyard shifts, and even holidays.
• Hardworking and fast learner.
• Computer literate.
• Resolves and assists customers.
• Can deal with different types of cultures.
• Always aims for client and customer satisfaction.
• Passionate.
• Willingness to learn new things and apply them to daily tasks.

WORKING EXPERIENCE:

• Cold Caller (Debt Settlement) – October 15, 2024 – December 30, 2024
• Virtual Assistant (Doctor’s Office – Appointment Setter, Insurance Consultation, Sending Invoices) – May 20, 2024 – August 15, 2024
• Virtual Assistant (Lead Generation) – January 15, 2024 – May 15, 2024
• Virtual Assistant (Debt Collector) – July 5, 2023 – November 30, 2023
• Everise Health Care Insurance (Billing, Benefits, Prior Authorization, Claims, Dental, Eligibility, PDP) – June 2023 – December 2023
• Travelperk B2B (Email Support) – May 1, 2023 – February 10, 2023
• IGT Solution (Expedia Travel Account) – August 1, 2022 – January 31, 2022
• Optum Global Solution (Customer Service – Prior Authorization, Eligibility, Claims, Billing, Preion Drug Plan) – January 31, 2021 – July 18, 2021
• Lufthansa Services Philippines (Customer Service – Booking, Rebooking, Cancellation of Flights) – November 2016 – January 2020
• Hindujah Global Solution (Fitness Adviser Representative) – April 2016 – November 2016
• ESC Interactive Communication Services Inc. (Process Associate – Sales Representative, Outbound & Inbound) – February 2013 – February 2016

EDUCATIONAL BACKGROUND:

• B.S. Nursing – Emilio Aguinaldo College (June 2006 – February 2010)

TRAININGS AND AWARDS:

• Leadership Training – Lufthansa Services Philippines (June 2017)
• Data Protection (January 2018)
• Soft Skills Training (December 2019)
• Best Coach/Subject Matter Expert (April 2017)
• Best Employee of the Year – Lufthansa Services Philippines (July 2019) (AHT, CSAT, Perfect Attendance)
• HIPAA Compliance Certification (May 2024)