Experienced Virtual Assistant with a strong background in IT support, customer service, and Administrative support. Skilled in CRM tools, lead generation, scheduling, and client communication. Proficient in platforms like Trello, Asana, HubSpot, Slack, and Zapier. Adept at optimizing workflows, handling administrative tasks, and delivering top-notch customer experiences. Open to remote roles in Customer support, Airbnb support, and general virtual assistance.

SKILLS

• Virtual Assistance & IT Support
• Customer Service & Client Relations
• Administrative Support & Task Management
• Email Management & Calendar Coordination
• Strong Communication & Interpersonal Skills
• Data Entry & Documentation
• Guest Experience Optimization
• Ability to Work Under Pressure & Multi-Task
• Adaptable & Quick Learner
• Software Skills: MS Word, Excel, PowerPoint, Zoom, Google Meet, Presentation Tools
• Attention to Detail & Organizational Skills
• Property Management & Booking Support

WORK HISTORY

Banquet Manager and Public Relations Officer (01/2024 - 02/2025)

Kots Catering

• Coordinated with clients to understand event requirements and preferences.
• Created customized event proposals, including menus, layouts, and logistics.
• Conducted site inspections to ensure the venue met client needs.
• Managed banquet staff, including servers, bartenders, and kitchen personnel.
• Ensured food and beverages were prepared and served according to client specifications.
• Provided exceptional customer service to clients and guests.
• Addressed concerns and issues that arose during events.
• Managed event budgets and ensured costs remained within allocated limits.
• Assisted with marketing strategies to increase public awareness and customer engagement.

Property Manager (04/2023 - 03/2024)

CCK Holding Groups LLC

• Created and updated listings on platforms like Airbnb and Booking.com.
• Ensured deions and photos were attractive and accurate.
• Optimized listings to increase visibility and bookings.
• Responded to inquiries and managed bookings promptly.
• Communicated professionally to ensure seamless guest experiences.
• Addressed guest concerns and resolved issues efficiently.
• Managed booking calendars and occupancy rates.
• Developed strategies to improve guest satisfaction and increase bookings.
• Stayed updated with Airbnb policies and short-term rental regulations.
• Represented the company professionally in all interactions.

Customer Service Agent (03/2022 - 02/2023)

Ipnx Nigeria Limited

• Followed up on unresolved complaints to ensure timely and effective solutions.
• Provided prompt, efficient, and courteous service, building sustainable relationships.
• Developed and demonstrated excellent listening, questioning, and email writing skills.
• Provided customers with information, explained procedures, and answered inquiries.
• Ensured accuracy and consistency in data entry, particularly in systems like OTRS.
• Managed large volumes of inbound and outbound calls, maintaining a low abandonment rate.

Customer Service Representative (06/2021 - 12/2022)

Sitel Group

• Engaged with customers via inbound calls, chat, and email to address inquiries and troubleshoot issues.
• Identified customer needs and provided appropriate solutions.
• Navigated multiple systems and tools simultaneously to access relevant information.
• Met performance expectations related to customer satisfaction, response times, and other key performance indicators (KPIs).

EDUCATION

🎓 Bachelor of Arts in English & Literary Studies (2018)
Kogi State University

TRAINING AND CERTIFICATIONS

• IT Support Skills – Digital Witch Community (2025)
• Certified Virtual Assistant – Alison (2024)
• Developing Quality Customer Service Skills – Alison (2024)