Profile Title
Customer Support
In Laguna, PhilippinesAbout Me
I pride myself on my adaptability and efficiency, adeptly managing multiple tasks while maintaining a keen attention to detail. I can quickly acclimate to new tools and processes, ensuring alignment with company goals.
I am a dedicated professional with a strong customer-centric approach, consistently prioritizing the understanding of customer needs to provide tailored solutions. This focus has enabled me to cultivate robust relationships and enhance customer loyalty.
My sales expertise is underscored by a proven track record of exceeding sales targets. I have effectively promoted products and services, employing strategies such as upselling and cross-selling to align with customer needs and maximize revenue.
Work Experiences
Herbies Catering and Events Customer Sales Representative June 2023 - Present
Job Deions:
- Client Engagement: Act as the primary contact for clients, managing inquiries via phone, email, and social media. Provide comprehensive information on catering and event services, packages, and pricing to ensure client satisfaction.
- Sales Development: Proactively identify and pursue new business opportunities. Convert leads into bookings and achieve sales targets through strategic follow-up and relationship management.
- Event Coordination: Work closely with clients to understand their event needs and preferences. Assist in planning and coordinating event details to ensure seamless execution.
- Customer Support: Address and resolve client concerns and issues in a timely and professional manner. Gather feedback to enhance service quality and client satisfaction.
- Social Media Management: Engage with our audience on social media platforms. Respond to comments and inquiries, and contribute to content creation that promotes services and events.
- Administrative Duties: Maintain accurate records of client interactions, bookings, and sales activities. Utilize CRM systems to track and report on sales performance and client data.
INSPIRO Company
Seasonal Call Center Agent November 2022 - February 2023 Job Deions:
- Explained technical product deions and their aesthetic components via calls and emails.
- Answers inbound calls, gathers details, probing for necessary information and making sure they are directed to the right department.
- Verifies if information relayed is accurate and complete to properly address the customer’s concerns and queries.
- Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards.
- Deliver service and support to customers using, and operating automated call distribution software via remote connection or over the Internet.
- Answers inbound sales inquiries relating to products, services and current promotions through email tool Communicates.
- Uses effective selling techniques to identify customer needs and drive sales results.
- Responsible for answering inquiries relating to the company’s products and services, assists customers with sales, informs clients of products and/or services or add-ons that may or may not have been considered previously.
Dexin Company
Customer Service Representative March ‘2022 - August ‘2022
Job Deions:
- Maintaining data entry requirements by following data program techniques and procedures.
- Proactively communicate with new potential clients, telemarketing efforts to expedite profit growth.
- Develop and sustain relationships with existing customer base, building rapport as personable and trusted representative.
- Engaged customers to create friendly and interesting customer - centered conversation.
- Listened to customer concerns and assured their complete comprehension of transactions.
- Resolved conflicts using strategic and tested conversational tactics.
- Reduce the rejection rates by 46% through screening potential prospects more efficiently.
- Memorized and expertly delivered sales s to persuade the client to make a purchase or invest.
- Worked with a Sales Team to meet revenue quotas and optimized call times.
McDonald’s
Service Crew October 2015- December 2015
Job Deions:
- Provide customer with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas.
- Food preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools.
- Ensuring that food is properly cooked and prepared.
- Regularly cleaning counters, utensils, and equipment. Cleaned floors, and emptied trash cans upon closing.
- Sanitized counters, emptied trash, and removed plates from tables, ensuring the store was clean at all times.
- Ensured all drinks and food were served following proper health code standards.
- Greeted customers as they entered, creating friendly and hospitable environment.
- Prioritize and coordinate execution of tasks accordingly
- Embrace adaptability through daily and seasonal traffic fluctuations.
- Quickly clean and set tables to maximize turnover and restaurant efficiency.
Educational Background
Secondary
Dasmarinas Integrated High School Dasmarinas City, Cavite- 2012 - 2021
Elementary
South Meadows Academy Dasmarinas City, Cavite 2006 – 2012
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