Profile Title
Customer Service Representative
In Rizal, PhilippinesAbout Me
I am an efficient and confident Executive Assistant with demonstrated experience working in a Credit Repair company and Real Estate. My experience working as a Customer Service and Technical Service Representative is a plus. I am highly motivated to continue learning and improving my craft.
S K I L L S
- Experienced in managing, coaching and motivating creative teams.
- Proven ability to manage projects on tight deadlines and within budget
- Possesses excellent communication, organizational and problem-solving skills.
- Proficient in Google Suite and Microsoft Office
- Well-versed in market and customer trends
- Excellent project management and team collaboration skills
E D U C A T I O N
St. Matthew College
High School Graduate
Batch 2002
delos Santos Medical School (DLSTI)
BS Phycology 2014
Undergraduate
W O R K E X P E R I E N C E
SOCIAL MEDIA MANAGER
Sourcefit - Nexus Point
(December 2023 to March 2024)
- Responsible for all the projects assigned by the client to handle.
- Manage all Social Media Accounts
- Create content to be ported into Instagram, Pinterest, WordPress and clients blogs.
- Responsible for creating content using Canva app
- Look for similar items the client created in the AI app to link to her Shopify and LTK Accounts
VIRTUAL ASSSITANT / RECEPTIONIST
Golden State Orthopedic and Spine
(May 2023 to Present)
- Answer all incoming calls
- Answer all the patient’s questions related to their appointment.
- Book a patient’s appointment for consultation with the doctor.
VIRTUAL EXECUTIVE ASSISTANT
VA Staffing Services
(December 2022 to March 2023)
- Responsible for all the projects assigned by the client to handle.
- do outbound calls if needed.
- Attend Zoom meetings together with the client to do the minutes and record the meetings.
- Manage calendar and email and create meeting links to be shared with client's client.
VIRTUAL EXECUTIVE ASSISTANT
Derrick Harper Enterprise
(September 2021 to March 2023)
- Responsible for all daily activities of the client.
- Managing social media accounts and lead generation to closing.
- Manage and track project budgets and timelines
- Works closely with sales and support teams to foster high customer satisfaction and generate profit.
- Create content for daily posting in all Social Media Flatforms of the client.
VIRTUAL EXECUTIVE ASSISTANT
Bodhitree Group (Australia)
(March 2022 - August 2022)
- Check and respond to emails, attend to phone calls, and respond to on-desk queries
- Make inbound/outbound calls.
- Admin task/ Data entry.
- Knowledge of online time tracking and business software
PROJECT MANAGER
Elijah Bankhole - USA
(January 2022 - February 2022)
- Team player with the ability to handle the team in the absence of the manager.
- Balance weekly, and monthly expenses.
- Strategies for how dialers can hit daily/weekly targets.
- Generate phone numbers to be called by the company dialers.
CUSTOMER SERVICE REPRESENTATIVE
Aditya Birla Minacs - Philippines
(September 2008 - January 2011)
- Answer all incoming calls.
- create customer records for new patients, and book an appointment to meet the doctor for a consultation.
BOOK KEEPER / PERSONAL ASSISTANT
Cayman Islands - BWI
(December 2005 - June 2008)
- Do payroll for all the 3 businesses of my employer
- Attend all business meetings my employer cannot handle.
- Handle all banking details, deposits, payables, and all bank transactions.
- Process work permits for non-resident employees.
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