Profile Title

Customer Service Representative

In Rizal, Philippines

About Me

I am an efficient and confident Executive Assistant with demonstrated experience working in a Credit Repair company and Real Estate. My experience working as a Customer Service and Technical Service Representative is a plus. I am highly motivated to continue learning and improving my craft.

 

 

S K I L L S

  • Experienced in managing, coaching and motivating creative teams.
  • Proven ability to manage projects on tight deadlines and within budget
  • Possesses excellent communication, organizational and problem-solving skills.
  • Proficient in Google Suite and Microsoft Office
  • Well-versed in market and customer trends
  • Excellent project management and team collaboration skills

 

 

E D U C A T I O N

St. Matthew College

High School Graduate

Batch 2002

 

delos Santos Medical School (DLSTI)

BS Phycology 2014

Undergraduate

 

 

W O R K E X P E R I E N C E

SOCIAL MEDIA MANAGER

Sourcefit - Nexus Point

(December 2023 to March 2024)

  • Responsible for all the projects assigned by the client to handle.
  • Manage all Social Media Accounts
  • Create content to be ported into Instagram, Pinterest, WordPress and clients blogs.
  • Responsible for creating content using Canva app
  • Look for similar items the client created in the AI app to link to her Shopify and LTK Accounts

 

VIRTUAL ASSSITANT / RECEPTIONIST

Golden State Orthopedic and Spine

(May 2023 to Present)

  • Answer all incoming calls
  • Answer all the patient’s questions related to their appointment.
  • Book a patient’s appointment for consultation with the doctor.

 

VIRTUAL EXECUTIVE ASSISTANT

VA Staffing Services

(December 2022 to March 2023)

  • Responsible for all the projects assigned by the client to handle.
  • do outbound calls if needed.
  • Attend Zoom meetings together with the client to do the minutes and record the meetings.
  • Manage calendar and email and create meeting links to be shared with client's client.

 

VIRTUAL EXECUTIVE ASSISTANT

Derrick Harper Enterprise

(September 2021 to March 2023)

  • Responsible for all daily activities of the client.
  • Managing social media accounts and lead generation to closing.
  • Manage and track project budgets and timelines
  • Works closely with sales and support teams to foster high customer satisfaction and generate profit.
  • Create content for daily posting in all Social Media Flatforms of the client.

 

VIRTUAL EXECUTIVE ASSISTANT

Bodhitree Group (Australia)

(March 2022 - August 2022)

  • Check and respond to emails, attend to phone calls, and respond to on-desk queries
  • Make inbound/outbound calls.
  • Admin task/ Data entry.
  • Knowledge of online time tracking and business software

 

PROJECT MANAGER

Elijah Bankhole - USA

(January 2022 - February 2022)

  • Team player with the ability to handle the team in the absence of the manager.
  • Balance weekly, and monthly expenses.
  • Strategies for how dialers can hit daily/weekly targets.
  • Generate phone numbers to be called by the company dialers.

 

CUSTOMER SERVICE REPRESENTATIVE

Aditya Birla Minacs - Philippines

(September 2008 - January 2011)

  • Answer all incoming calls.
  • create customer records for new patients, and book an appointment to meet the doctor for a consultation.

 

BOOK KEEPER / PERSONAL ASSISTANT

Cayman Islands - BWI

(December 2005 - June 2008)

  • Do payroll for all the 3 businesses of my employer
  • Attend all business meetings my employer cannot handle.
  • Handle all banking details, deposits, payables, and all bank transactions.
  • Process work permits for non-resident employees.

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