A highly organized and detail-oriented aspiring General Virtual Assistant with a strong background in customer support, data analysis, and content moderation. Adept at providing administrative assistance, managing tasks efficiently, and utilizing various digital tools to enhance productivity and streamline operations.

Key Responsibilities:

• Provide administrative support, including data entry, email management, scheduling, and document preparation.

• Handle customer inquiries through chat and email, ensuring prompt and effective resolution of concerns.

• Utilize CRM software and knowledge bases to manage customer interactions and maintain accurate records.

• Conduct research, compile data, and generate reports for business insights and decision-making.

• Assist with social media moderation and community engagement, ensuring adherence to platform guidelines.

• Perform process optimization by identifying areas of improvement and implementing efficient workflows.

• Support project management tasks by coordinating with team members and tracking deliverables.

• Utilize tools such as Microsoft Office, Google Workspace, Salesforce, and Slack to enhance productivity.

• Edit and create visual content using Adobe and Canva for presentations and marketing materials.

• Leverage problem-solving and analytical skills to address challenges and improve operations.

Core Competencies:

• Strong communication and customer service skills

• Data analysis and interpretation

• CRM and knowledge base utilization

• Process improvement and optimization

• Problem-solving with analytical insights

• Multitasking and time management

• Proficiency in various virtual assistant tools and platforms

With a keen eye for detail and a proactive approach, I am eager to contribute my expertise to a dynamic team and support businesses in achieving their goals efficiently. Open to opportunities that allow for professional growth and the application of my diverse skill set in a remote setting.

CORE COMPETENCIES

• Knowledge Base Utilization

• Customer Communication

• Conflict Resolution

• SQL & Database Management

• CRM Software Proficiency

• Process Optimization

• Data Analysis & Interpretation

• Problem-Solving with Analytical Insights

• Problem-Solving

TOOLS PROFICIENCY

• Microsoft Tools

• Slack

• WordPress

• Google Workspace

• Salesforce

• Calendly

• Chat Support Tools

• PCOIP

• AI Tools

• Adobe

• Canva

• Zoom

EXPERIENCE

CONCENTRIX – AyalaLand Technohub, Quezon City

Customer Service Advisor (Chat/Email Support)
📅 June 2022 - August 2024

• Performed office work such as data entry, writing, order tracking, returns processing, and credit analysis

• Utilized alternative communication methods like email, chat, and social media to assist customers and resolve their issues

• Served customers to receive assistance at any time without waiting on hold, while enabling companies to handle multiple inquiries simultaneously with fewer staff

• Prioritized detailed data and insights into customer behavior, which can help establish a connection through empathy statements

• Logged customer interactions, concerns, and resolutions in a CRM or support system for future reference and continuous improvement

Accenture – Cubao, Quezon City

Trust and Safety New Associate
📅 October 2024 - January 2025

• Reviewed, classified, and/or removed content according to client guidelines, using specific tools and channels

• Understand and remain updated on changing client policies and guidelines

• Participated in process improvement initiatives that improve quality and efficiency of work

• Engaged in conversations around socially sensitive topics with the purpose of keeping communities safe

• Navigated between different stakeholder interests (users, community, internal teams)

BLOCK63 Gaming Guild – Remote-WFH

Web3 Discord Moderator
📅 January 2022 - December 2022

• Monitored all channels in the Discord server to ensure they align with community standards

• Volunteered for other groups to participate in any event, chat groups, or message boards to reach companies willing to work or collaborate with the server

• Collaborated with the team to organize events such as AMAs, giveaways, and live discussions

• Organized thought-provoking discussions on Web3 subjects including blockchain, NFTs, DAOs, and DeFi

• Provided feedback and reports to the operations team for community performance improvement

EDUCATION

Far Eastern University - DILIMAN
BSBA - Financial Management
📍 College of Finance
📅 2017 - 2019