Profile Title

Customer Service/ General Virtual Assistant

In 9500 South Cotabato, Philippines

About Me

Virtual Assistant & Customer Service Representative

 

As a Virtual Assistant and Customer Service Representative, I provided administrative and customer support services to clients in various industries. My key responsibilities included:

 

Customer Support: Answered inquiries via email, chat, and phone, providing prompt and efficient service to resolve customer issues and concerns.

 

Appointment Setting: Coordinated and scheduled meetings, calls, and appointments, ensuring timely follow-ups and client satisfaction.

 

Administrative Tasks: Managed calendars, handled correspondence, and performed data entry tasks with a high level of accuracy.

 

Order Processing: Assisted customers with order placements, tracked shipments, and resolved any issues related to billing or delivery.

 

CRM Management: Maintained and updated client records in customer relationship management (CRM) systems, ensuring data integrity.

 

Problem-Solving: Acted as a liaison between customers and departments to resolve escalated issues.

 

Multitasking: Handled multiple customer accounts and queries simultaneously while maintaining quality service.

 

Time Management: Prioritized tasks to ensure deadlines were met and urgent issues were handled efficiently.

 

Technical Support: Provided basic technical assistance and troubleshooting for clients, ensuring seamless operations of their systems. Skills developed during my tenure include excellent communication, problem-solving, time management, and a customer-first approach to service. 

 

 

EDUCATIONAL ATTAINMENT

Bachelor of Science in Business Administration Major in Marketing Management

(2019-2020)

 

General Santos City National High School

(2012-2013)

 

Bagacay Elementary School

(2007-2008)

 

WORK EXPERIENCE

JOLLIBEE

Jollibee Gensan Highway

Junior Manager

(April 1, 2016- March 30, 2021)

 

AEDIS APPRAISAL LTD.

Virtual Appraisal Agent/ Appointment Setter

(April 5, 2021 -September 20, 2022)

 

Teleperformance Philippines

Customer Service Representative Accounts: Netflix, Wellcare, McGraw Hill Education, and Financial Account

(October 11, 2022 – Present)

 

Easy Quotes Company

Solar Campaign \Cold Caller/Telemarketer

(May 18, 2023 - Present)

 

 

SPECIALL SKILLS

  • High Energy
  • Hospitality Expertise
  • Guest Relations Professional
  • Computer Literate
  • Leadership Experience
  • Fast Learner
  • Ability to work under pressure

 

 

 

Service Calendar
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Attachments

  • ABCDDD Resume PadayaoKJ.resumepfd.pdf

Current Work

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Work History And Reviews

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