Profile Title
Customer Service/ General Virtual Assistant
In 9500 South Cotabato, PhilippinesAbout Me
Virtual Assistant & Customer Service Representative
As a Virtual Assistant and Customer Service Representative, I provided administrative and customer support services to clients in various industries. My key responsibilities included:
Customer Support: Answered inquiries via email, chat, and phone, providing prompt and efficient service to resolve customer issues and concerns.
Appointment Setting: Coordinated and scheduled meetings, calls, and appointments, ensuring timely follow-ups and client satisfaction.
Administrative Tasks: Managed calendars, handled correspondence, and performed data entry tasks with a high level of accuracy.
Order Processing: Assisted customers with order placements, tracked shipments, and resolved any issues related to billing or delivery.
CRM Management: Maintained and updated client records in customer relationship management (CRM) systems, ensuring data integrity.
Problem-Solving: Acted as a liaison between customers and departments to resolve escalated issues.
Multitasking: Handled multiple customer accounts and queries simultaneously while maintaining quality service.
Time Management: Prioritized tasks to ensure deadlines were met and urgent issues were handled efficiently.
Technical Support: Provided basic technical assistance and troubleshooting for clients, ensuring seamless operations of their systems. Skills developed during my tenure include excellent communication, problem-solving, time management, and a customer-first approach to service.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Business Administration Major in Marketing Management
(2019-2020)
General Santos City National High School
(2012-2013)
Bagacay Elementary School
(2007-2008)
WORK EXPERIENCE
JOLLIBEE
Jollibee Gensan Highway
Junior Manager
(April 1, 2016- March 30, 2021)
AEDIS APPRAISAL LTD.
Virtual Appraisal Agent/ Appointment Setter
(April 5, 2021 -September 20, 2022)
Teleperformance Philippines
Customer Service Representative Accounts: Netflix, Wellcare, McGraw Hill Education, and Financial Account
(October 11, 2022 – Present)
Easy Quotes Company
Solar Campaign \Cold Caller/Telemarketer
(May 18, 2023 - Present)
SPECIALL SKILLS
- High Energy
- Hospitality Expertise
- Guest Relations Professional
- Computer Literate
- Leadership Experience
- Fast Learner
- Ability to work under pressure
Service Calendar
?
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.


Involved Categories
Attachments
Current Work
-
...
Work History And Reviews
-
...