Profile Title

Client Service PRO | Proficient Xero/Quickbooks Bookkeper

In Davao del Sur, Philippines

About Me

Looking for an EXPERIENCED CLIENT SERVICE PRO and PROFICIENT BOOKKEEPER. 

Found me! Over 4 years of delivering world-class client service efficiency and effectively focused approach by simplifying tasks for maximum productivity.

Critical thinker and problem solver.What I specialize in:

Effective Communication: Clear and concise communication is crucial to understanding customer needs and conveying solutions.Proficient 

Bookkeeping: Exhibits meticulous attention to detail in managing financial records, blending in-depth knowledge of accounting principles with adept use of modern software for accurate and organized documentation.

Calendar Management: Managing and updating calendars using time management software, booking appointments, and rescheduling or canceling them when needed.

Empathy: Demonstrating understanding and compassion towards customer concerns, even in challenging situations. 

Problem Solving: Analyzing issues, identifying root causes, and providing appropriate solutions. 

Patience: Dealing with frustrated or upset customers with a calm and composed demeanor. 

Adaptability: Being flexible and able to adapt to changing situations and customer personalities. 

Product Knowledge: Having a deep understanding of the company's products or services to provide accurate information. 

Time Management: Efficiently managing customer interactions while maintaining quality and productivity. 

Conflict Resolution: Managing conflicts and disputes to reach a mutually satisfactory resolution. 

Multitasking: Handling multiple customer interactions or tasks simultaneously. 

Computer Proficiency: Familiarity with customer service software, databases, and communication tools. 

 

 

WORK EXPERIENCE

GENERAL VIRTUAL ASSITANT- April 2022 - August 2024

AUSTRALIAN HOUSE CLEANING COMPANY

  1. Customer Service Support Addressed customer inquiries. Managed appointment scheduling. Coordinated with teams. Managed customer feedback. Upsold additional services.Invoiced NDIS and Insurance under customers and processed payments for card holders. Resolved billing disputes.
  2. Assigning Coordinator Efficient job allocation. Managed cleaning schedules. Ensured quality assurance. Client point of contact. Facilitated team communication. Maintained records accurately.

 

PROJECT ACCOUNTING PROCESSOR

September 2021 - October 2021

EQUI-PARCO CONSTRUCTION COMPANY

  • Monitored project expenses. Collaborated with teams.
  • Processed project invoices. Reconciled project accounts.
  • Ensured compliance and documentation. Utilized accounting software.

 

CUSTOMER SERVICE REPRESENTATIVE

February 2020 - September 2021 TELEPERFORMANCE

  • Responded promptly to inquiries. Guided troubleshooting remotely. Assisted with billing inquiries.
  • Enabled service activation and upgrades. Educated on product features.
  • Retained customer loyalty.

 

CERTIFICATION

  • Xero Advisor Certified
  • Xero Accounting Software
  • Udemy Certificate of Completion
  • Mastering QuickBooks Online

 

ACCOUNTING STAFF

September 2016 - February 2020 DIAMOND MILLENNIUM CORPORATION

  • Recorded sales transactions accurately. Ensured revenue recognition precision. Reconciled bank statements regularly. Complied with financial regulations.
  • Created calculated remittance report.

 

JUNIOR BOOKKEEPER April 2016 - July 2016

ARC REFRESHMENTS CORPORATION

  • Recorded daily financial transactions
  • Managed accounts payable and petty cash fund. Prepared monthly financial reports
  • Organized financial documents physically and electronically

 

ACCOUNTING STAFF

December 2014 - March 2016 QUALITY APPLIANCE PLAZA INC.

  • Monitor and Process Utility Payments. Analyze and Reconcile Utility Expenses.
  • Track and Report Daily and Monthly Expenses. Maintain Accurate Financial Records.

 

TOOLS AND SOFTWARE

  • Prime Software
  • Xero
  • Quickbooks
  • Wave
  • AppFolio
  • Trello
  • Missive
  • Front
  • Notion
  • Airtasker
  • Launch27
  • Microsoft Office software
  • LastPass
  • Zoom
  • Skype
  • Slack
  • Canva
  • Whatsapp
  • Loom
  • Connecteams
  • Hubstaff

Service Calendar
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X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

Involved Categories

Attachments

  • ABCDDD Resume K Apolinares Resume.pdf

Current Work

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Work History And Reviews

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