Looking for remote Admin role. 

Attain a challenging responsibility where I can contribute and grow by utilizing my skills and experience and be part of a team that dynamically works for the growth and success of the organization.

Work Experience:

Goldbrook Enterprise (1 March 2023 – 9 August 2024)

• Operation Executive
• Working as a part of the admin team and working on emails from the client.

QConnecqt Business Solutions (11 May 2022 – 31 Jan 2023)

• Customer Support Associate
• Assisting Flipkart customers with their queries regarding product delivery.

Pal IT Tech Pvt. Ltd. (5 Jan 2021 – 31 March 2022)

• Senior Customer Service Executive
• Calling UK customers and assisting them with debt solution programs.

Orion Edutech Pvt. Ltd. (1 July 2019 – 22 May 2020)

• Sr. Back Office Executive
• Maintain data of students taking admission daily.
• Uploading student database on government portal to create student attendance record.
• Generate reports on Excel on a daily & weekly basis for higher management to track student enrolment.

Itsalat International Ghana Ltd. (5 November 2016 – 30 April 2019)

• Logistics & Distribution Manager
• Make purchase entry for all vendor shipments.
• Prepare purchase orders for retail shops and procure the orders from vendors.
• Distribute the items accordingly to all 7 retail shops as per requisition.
• Visit all shops once a month for physical stock check.
• Lead a team of 5 members to ensure smooth operation of retail business.

Heritage Institute of Technology (25 August 2014 – 31 October 2016)

• Technical Assistant in Humanities Department
• Assisting faculties in conducting communication classes in language lab.
• Entering student marks (soft copy) on Excel sheet.
• Typing formal letters and departmental documents.
• Acting as invigilator during internal and end semester university examinations.

HSBC Data Processing India Pvt. Ltd. (21 November 2006 – 27 May 2014)

• Customer Service Executive (Dispute Chargeback Process)

  • Resolving complex customer queries regarding their disputes with retailers abiding by MasterCard and Visa regulations.
  • Achieved all targets prior to completing learning curves.
  • Integral part of the team that helped the process to be declared BAU.
  • Process specialist and trained new operators on major queues.
  • Deputized the line manager in his absence.
  • Selected as a pilot operator to work on a supervisory queue.

• Customer Service Executive (HSBC Card Services Process)

  • Taking inbound calls from customers in the U.S. related to different card portfolios, including co-branded cards.
  • Helped the team achieve first position globally among four different sites for May & June 2010.
  • Assisted newcomers in the team by buddying with them and helping to understand the workflow.
  • Coached new team members to improve offer rate, sales rate, and customer satisfaction surveys.

• Fraud Analyst (E-Fraud Process)

  • Handling online payments made by customers from their checking and savings accounts.

• IBM Daksh (25 April 2006 – 3 November 2006)

  • Technical Support Executive
  • Resolving internet issues for Canadian customers over the telephone.

• Wipro BPO Ltd. (15 September 2005 – 31 January 2006)

  • Technical Support Executive
  • Resolving technical issues for U.S. customers over the telephone.
  • Ensured quality service by providing first-time resolution.

Academic Qualifications:

• B.A. Major in English (IGNOU)
  • Subjects: English, Social Studies, History
  • Year: December 2005
  • Percentage: 61.75%

Technical Skills:

• 6 months Basic in Computer Applications

  • MS-DOS, Windows, MS Office (Word, Excel, Access, and PowerPoint)
  • Institution: STG Intl. Pvt. Ltd, Kolkata

• 3 months Certificate Course in Computer Hardware

  • Hardware & Troubleshooting
  • Institution: University of Kalyani

Professional Achievements:

• Won the Rising Star Award twice for high productivity and quality in Dispute Chargeback process at HSBC.
• Contributed to team performance by exceeding the sales target in HCS process at HSBC.
• Recognized as a Sales Champion for April & May 2010 in HCS process at HSBC.
• Among the top 20 performers on the floor for three consecutive months and started taking next-level calls in Bell Canada process at IBM Daksh.
• Won Best Employee of the Year (2017-18) in the Logistics department at I2.