Profile Title

Customer Care Representative

In Metro Manila, Philippines

About Me

Offering supports to the customers before and after buying your products.

 

 

Skills

  • Basic knowledge in Adobe "Knowledgeable in CRM

  • Basic knowledge in Microsoft word and Microsoft PowerPoint

  • Excellent Communication Skills

  • Critical thinking and ability to work under pressure

 

 

Education

Jovellar National High School

Completed 2010

 

Jovellar Elementary School

Completed 2006

 

 

Experience

Customer Care/Retention Specialist

AFNI PHILIPPINES

(2023-2024)

  • Responsible in answering customer queries

  • Update customer information

  • Providing value-based recommendation to customers

  • Assisting in basic technical issues

  • Processing customer orders, refund and exchange

  • Assisting and providing solutions to customer complaints

 

1st Party Collection Escalation

CBE COMPANIES INC.

(2019-2023)

  • Responsible in monitoring account that has an overdue balance
  • Answer queries and assisting customer in making a payment plan

  • Processing payments and resolving concerns in regards with payments like, missing payments, misapplied payments, delayed payment posting, reversed payments and other payment related concerns

 

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

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Current Work

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Work History And Reviews

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