Profile Title
Customer Care Representative
In Metro Manila, PhilippinesAbout Me
Offering supports to the customers before and after buying your products.
Skills
-
Basic knowledge in Adobe "Knowledgeable in CRM
-
Basic knowledge in Microsoft word and Microsoft PowerPoint
-
Excellent Communication Skills
-
Critical thinking and ability to work under pressure
Education
Jovellar National High School
Completed 2010
Jovellar Elementary School
Completed 2006
Experience
Customer Care/Retention Specialist
AFNI PHILIPPINES
(2023-2024)
-
Responsible in answering customer queries
-
Update customer information
-
Providing value-based recommendation to customers
-
Assisting in basic technical issues
-
Processing customer orders, refund and exchange
-
Assisting and providing solutions to customer complaints
1st Party Collection Escalation
CBE COMPANIES INC.
(2019-2023)
- Responsible in monitoring account that has an overdue balance
-
Answer queries and assisting customer in making a payment plan
-
Processing payments and resolving concerns in regards with payments like, missing payments, misapplied payments, delayed payment posting, reversed payments and other payment related concerns
Service Calendar
?
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.


Involved Categories
Attachments
Current Work
-
...
Work History And Reviews
-
...