Profile Title

Virtual Assistant

In 1800 Metro Manila, Philippines

About Me

Highly motivated professional with a strong background in customer service support and one year of experience in general administrative assistance. Adept at delivering exceptional support to clients and customers, utilizing strong communication and problem-solving skills to ensure customer satisfaction.

 

Proven ability to manageadministrative tasks efficiently, demonstrating strong organizational and multitasking abilities. Committed to delivering high-quality service and contributing to the overall success of the team.


 

Skills

  • Organized

  • Communication

  • Critical Thinking

  • Teamwork

  • Meeting Deadlines

 

 

Work Experience

Amazon Admin Assistant
📅 Sept 2023 - Sept 2024
📍 Harry’s Store (Amazon UK)

  • Product Research & Sourcing

  • Product Listing & Optimization

  • Inventory & Order Management

  • Respond to customer inquiries and resolve complaints

  • Request and manage customer feedback and reviews

  • Handle Amazon Seller Support cases

 

Sales Support Desk
📅 Jan 2021 - Sept 2023
📍 Clearsource Philippines

  • Assisting sales representatives with administrative tasks, including order processing, quotation preparation, and documentation

  • Addressing customer inquiries and concerns promptly and professionally, ensuring customer satisfaction

  • Coordinating with various departments to expedite orders and resolve customer issues effectively

  • Maintaining accurate records of customer interactions, transactions, and sales activities

  • Providing product information and technical support to customers as needed

  • Collaborating with the sales team to ensure smooth communication and efficient workflow

  • Assisting in the preparation of sales reports and data analysis

  • Keeping abreast of product updates, pricing, and promotions to provide up-to-date information to customers

  • Offering exceptional customer service and building positive relationships with clients

 

Customer Service Representative
📅 Jan 2018 - Mar 2019
📍 TechMahindra Vcustomer

  • Responding to customer inquiries via phone, email, or chat in a timely and professional manner

  • Providing accurate information about products, services, and company policies to customers

  • Resolving customer complaints and issues efficiently, aiming for customer satisfaction

  • Processing orders, tracking shipments, and handling returns or refunds as needed

  • Maintaining detailed records of customer interactions and transactions

  • Collaborating with team members and other departments to address customer concerns effectively

  • Upholding a positive and empathetic attitude towards customers, creating a pleasant customer experience

  • Adhering to company guidelines and policies while assisting customers

 

Technical Support Representative/ Customer Support
📅 Nov 2016 - Dec 2017
📍 Convergys-Concentrix Group Ltd

  • Speaking to customers to quickly get to the root of their problem

  • Following up with clients to ensure the problem is resolved

  • Diagnosing and repairing faults

  • Providing timely and accurate customer feedback

  • Talking customers through a series of actions to resolve a problem

  • Managing multiple cases at one time

  • Providing support in the form of procedural documentation

  • Troubleshooting technical issues

 

Hotel Receptionist
📅 Sept 2007 - Sept 2009
📍 Pagtalunan Business Enterprise

  • Operates telecommunication system by following manufacturer’s instructions for house phone and console operation

  • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

  • Maintains security by following procedures, monitoring logbooks, and issuing visitor badges

  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations

  • Serves visitors by greeting, welcoming, and directing them appropriately

 

 

Education

Bachelor of Science in Business Administration
📍 Roosevelt College Marikina
📅 SY 2005-2007

Secondary Education
📍 Roosevelt College Marikina, Lamuan, Marikina City
📅 SY 2001-2005

Service Calendar
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X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

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