Highly motivated professional with a strong background in customer service support and one year of experience in general administrative assistance. Adept at delivering exceptional support to clients and customers, utilizing strong communication and problem-solving skills to ensure customer satisfaction.

Proven ability to manageadministrative tasks efficiently, demonstrating strong organizational and multitasking abilities. Committed to delivering high-quality service and contributing to the overall success of the team.


 

Skills

• Organized

• Communication

• Critical Thinking

• Teamwork

• Meeting Deadlines

Work Experience

Amazon Admin Assistant
📅 Sept 2023 - Sept 2024
📍 Harry’s Store (Amazon UK)

• Product Research & Sourcing

• Product Listing & Optimization

• Inventory & Order Management

• Respond to customer inquiries and resolve complaints

• Request and manage customer feedback and reviews

• Handle Amazon Seller Support cases

Sales Support Desk
📅 Jan 2021 - Sept 2023
📍 Clearsource Philippines

• Assisting sales representatives with administrative tasks, including order processing, quotation preparation, and documentation

• Addressing customer inquiries and concerns promptly and professionally, ensuring customer satisfaction

• Coordinating with various departments to expedite orders and resolve customer issues effectively

• Maintaining accurate records of customer interactions, transactions, and sales activities

• Providing product information and technical support to customers as needed

• Collaborating with the sales team to ensure smooth communication and efficient workflow

• Assisting in the preparation of sales reports and data analysis

• Keeping abreast of product updates, pricing, and promotions to provide up-to-date information to customers

• Offering exceptional customer service and building positive relationships with clients

Customer Service Representative
📅 Jan 2018 - Mar 2019
📍 TechMahindra Vcustomer

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner

• Providing accurate information about products, services, and company policies to customers

• Resolving customer complaints and issues efficiently, aiming for customer satisfaction

• Processing orders, tracking shipments, and handling returns or refunds as needed

• Maintaining detailed records of customer interactions and transactions

• Collaborating with team members and other departments to address customer concerns effectively

• Upholding a positive and empathetic attitude towards customers, creating a pleasant customer experience

• Adhering to company guidelines and policies while assisting customers

Technical Support Representative/ Customer Support
📅 Nov 2016 - Dec 2017
📍 Convergys-Concentrix Group Ltd

• Speaking to customers to quickly get to the root of their problem

• Following up with clients to ensure the problem is resolved

• Diagnosing and repairing faults

• Providing timely and accurate customer feedback

• Talking customers through a series of actions to resolve a problem

• Managing multiple cases at one time

• Providing support in the form of procedural documentation

• Troubleshooting technical issues

Hotel Receptionist
📅 Sept 2007 - Sept 2009
📍 Pagtalunan Business Enterprise

• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation

• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

• Maintains security by following procedures, monitoring logbooks, and issuing visitor badges

• Keeps a safe and clean reception area by complying with procedures, rules, and regulations

• Serves visitors by greeting, welcoming, and directing them appropriately

Education

Bachelor of Science in Business Administration
📍 Roosevelt College Marikina
📅 SY 2005-2007

Secondary Education
📍 Roosevelt College Marikina, Lamuan, Marikina City
📅 SY 2001-2005