Versatile and detail-oriented Virtual Assistant with over three years of experience in customer service, sales, and administrative support across various industries, including staffing, e-commerce, real estate, and BPO. Skilled in managing emails, scheduling appointments, data entry, customer support, and recruitment tasks. Highly organized, proactive, and tech-savvy, with a strong ability to multitask and adapt to different business needs.

CORE SKILLS

✅ Customer Service
✅ Email & Chat Support
✅ Cold Calling
✅ Administrative & Organizational Skills
✅ Sales-Driven Mindset
✅ Adaptability & Resilience
✅ Communication & Relationship Building

EDUCATION

🎓 La Carlota City College (August 2018 - August 2022)
Bachelor in Business Administration, Major in Financial Management

EMPLOYMENT HISTORY

GENERAL VIRTUAL ASSISTANT

📌 Edion Staffing Agency | February 2024 - March 2025

• Managed and updated candidate and client databases.

• Handled emails, messages, and inquiries.

• Scheduled interviews and follow-ups.

• Prepared and sent job deions, contracts, and offer letters.

• Assisted with onboarding by collecting and verifying documents.

• Conducted cold calls to potential candidates and pre-screened applicants.

• Posted job openings, filtered applications, coordinated interviews, and tracked hiring progress.

• Assisted clients with staffing inquiries, provided candidate updates, and resolved concerns.

REAL ESTATE COLD CALLER

📌 Express Property Solutions | February 2024 - August 2024

• Conducted outbound cold calls to property owners, investors, and potential clients.

• Built rapport and established trust with prospects.

• Qualified leads based on property criteria and client preferences.

• Maintained an organized database of leads and interactions.

CUSTOMER SERVICE AGENT FOR E-COMMERCE

📌 Bath and Body Works | December 2023 - October 2024

• Assisted customers with placing online orders.

• Provided updates on order status, tracking shipments, delays, and cancellations.

• Answered product-related questions about availability, fragrances, and promotions.

• Helped customers identify suitable products based on their preferences.

• Explained sales, discounts, and loyalty programs.

CUSTOMER SERVICE REPRESENTATIVE

📌 Teleperformance | October 2020 - January 2024

• Provided product and service information to potential customers.

• Resolved customer issues by identifying the problem, offering solutions, and following up.

• Suggested potential products or services based on customer needs.