Experienced Customer Service Representative with a proven track record of delivering exceptional multichannel support across calls, email, and chat. I’m skilled in communication, problem-solving, and multitasking, and I thrive in fast-paced environments where I can help customers achieve their goals.

WORK HISTORY

Telephone Interviewer

Dynata - Virtual Office | Lapu-Lapu, Cebu | July 2024 – November 2024

• Conducted high-volume outbound calls to survey participants, gathering valuable data.
• Ensured accurate and unbiased recording of responses in the system.
• Followed structured s and engaged respondents with active listening.
• Achieved or exceeded weekly call quotas while maintaining professionalism.
• Handled objections calmly and built rapport to increase survey completion rates.

Customer Service Associate

Nowcom Global Services, LLC | Pasig City | September 2023 – February 2024

• Specialized in financial accounts, focusing on car loan inquiries and collections.
• Provided comprehensive solutions to clients throughout the loan lifecycle.
• Ensured a seamless customer experience while maintaining professionalism.

Chat Technical Support Representative

TTEC - PHL AT HOME | Philippines | October 2022 – March 2023

• Provided customer service and technical assistance for home gym equipment.
• Diagnosed and resolved technical issues through online chat support.
• Guided customers through troubleshooting processes effectively.

Customer Service Representative

ResultCx | Pasig City | September 2016 – September 2022

• Provided customer support for telecommunications phone services.
• Handled inquiries and troubleshooting for calls, texts, and data connections.
• Specialized in Tax Refund Loan Services, assisting customers with financial solutions.
• Guided customers through tax refund loan applications.
• Assisted with online order processing, tracking orders, and ensuring smooth transactions.

HIGHLIGHTED SKILLS

• Effective Communication & Professional Phone Etiquette
• Customer Account Management
• High-Volume Call Handling & Data Accuracy
• Problem Solving, Troubleshooting & Technical Support
• Loan Services Expertise (Car Loans, Collections)
• Tax Refund Assistance & Financial Guidance
• Online Chat & Multichannel Support
• Order Processing
• Adaptability & Versatility across Roles
• Productivity & Goal Achievement in Fast-Paced Environments

EDUCATION

University of Rizal System – Tanay, Rizal

• BS Agriculture in Agronomy (4th-year Undergraduate)