Profile Title

Experience Virtual Assistant

In Batangas, Philippines

About Me

Hire me!

 

Have you been looking for a personal virtual assistant?

Why should you select me as your personal virtual assistant?

 Cost-Effective & Tech Savvy
 Time Zone & Data Security
 Customer Service

I am an experienced virtual assistant meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well honed research skills. Well-versed in providing quality administrative and customer service support through effective handling remote office procedures and calls.

My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking virtual assistance. Admin support, data entry, document handling, web research, database building, calendar management, email handling and other general admin tasks.

I've been on the field for 3 years now and have developed the skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity, drive and eagerness to explore make me the best at what I do.

Here are the following services I can offer to you and your business:


Administrative Support
 - Calendar management
 - Email management
 - Data entry and database management
 - Document preparation and formatting
 - Travel arrangements and itinerary planning

Communication Management
 - Managing phone calls and messages
 - Responding to customer inquiries
 - Drafting and sending newsletters
 - Social media management and engagement

Project Management
 - Task scheduling and tracking
 - Coordinating with team members and stakeholders
 - Setting up project management tools

Customer Support
 - Handling customer queries via chat, email, or phone
 - Managing support tickets and follow-ups
 - Creating FAQ documents and knowledge bases
- Social Media Management and Scheduling

Personal Assistance
 - Personal scheduling and reminders
 - Event planning and coordination
 - Researching and booking personal services (e.g., appointments, reservations)

Creative Support
 - Graphic design for social media or marketing materials using canva
 - Basic  video editing using capcut
 - Content writing and editing

I am highly skilled and enthusiastic, self-motivated. I believe in hard work and honesty. I am always making a long term professional relationship with my clients to ensure that every project becomes successful. So, if you hire me, I can assure you that you will not regret your decision. 

 

 

WORK EXPERIENCE

VA HOUSE | Cold Caller/Appointment Setter December 23, 2022 - September 26,2024

  •  Outbound cold calling to prospect leads using the CRM dialer and s we are provided.
  • Average of 300-500 outbound/inbound calls per day. ·Met and exceed client’s sales target for the team and for personal sales quota every day.
  • Choosing dispositions for the leads according within cold call platform.
  •  Ensure all calls are logged in the system for proper monitoring and closure  ·Send Log in and log out reports.

 

Task US | Social Media Ads Classication Specialist July 26, 2018 - January 6, 2020

  • Approve, reject, respond to, hide, or delete comments and posts based on desired method of social media engagement.        
  • Check image, watch video and read articles to check if there are contents that can affect the account campaign for social media ads.

 

Teleperformance INC. | Customer Service Representative February 6, 2016 - May 2018

  •  Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages.
  •  Resolve customer complaints and provide the best resolution on customers need via phone.
  •  Promote products and services, Trouble shoot technical difficulties, Oversee billing and payments.
  •  Activate and create new accounts, exceed customer relation to ensure customer will be satisfied and will remain to the company as possible.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.

 

Tech Mahindra Vcustomer Service | E-Commerce Support

Representative

September 19, 2016 - January 7, 2017

  • Provide knowledgeable answers to customer phone and email inquiries regarding products and brand. Assist customers with after-sales service issues Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

 

Sosa JB Management under SMDC Light Residences | Receptionist

February 16, 2015  - Aug. 31 2016

  • Welcome visitors by greeting in person or on the telephone;
  • Answering incoming and outgoing inquiries Receiving, sorting, distributing and dispatching daily mail Handling reservation/booking of event arrangements. Maintaining safety and hygiene standards of the reception area
  • Handle’s newly unit owners orientation by discussing the house rules.

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

Involved Categories

Attachments

Current Work

  • ...

Work History And Reviews

  • ...
Report as Inappropriate
Are you sure you want to report Shelley Mae Limjoco ?

If you find the content of this profile offensive, racist, illegal or inappropriate

please let us know. We'll review and take action accordingly

report-sucess WE HAVE RECEIVED YOUR REPORT It may take some time for our team to review and take action. Thank you for your contribution.