The Engagement and Experience Leader is responsible for driving employee and/or customer engagement initiatives to foster a positive and meaningful experience. This role focuses on creating and executing strategies that enhance engagement, improve satisfaction, and strengthen relationships between the organization and its employees, customers, or stakeholders.


 

Skills

• Management Skills

• Creativity

• Digital Marketing

• Negotiation

• Critical Thinking

• Leadership

• Communication Skills

• Adaptability

• Customer Service

• Event Management

• Project Management

• Event Organizing

• Hosting of Events

Education
Bachelor of Secondary Education
Mariano Quinto Alarilla Polytechnic College
2014-2016

Meycauayan National High School
2009-2013

Work Experience

TaskUs
Engagement and Experience Team Leader (May 2021 - January 2024)

• On May 17, 2021, I commenced my position as a Customer Service Representative at TaskUs, contributing to an innovative campaign.

• Within a span of two months, I received a promotion to the support team.

• After another two months, I transitioned to the escalation department.

• Following an additional two-month period, I advanced to the role of social media back office.

• By June 2023, I achieved the position of Engagement Officer.

• Presently, I serve as the Engagement Team Lead at TaskUs Meycauayan.

An employee engagement team leader is responsible for orchestrating engagement activities across the entire organization. Our focus is on developing rewards and recognition programs, enhancing employee satisfaction, and implementing initiatives that promote work-life balance for all staff members. My team manages all office gatherings, award ceremonies, events, and various engagement activities. The engagement team is typically regarded as a formal assembly of employees tasked with overseeing engagement initiatives, which also includes conducting employee surveys.

My time at TaskUs has provided me with the strength and knowledge to be flexible when placed in various positions. I am aware of my capabilities. Through my experience at TaskUs, I have gained confidence in my abilities to succeed in any task.

VXI Global Holdings, Inc
Technical Support Representative (January - April 2021)

• Throughout the pandemic, we are among the BPO workers who continued to work on-site.

• Our duties include responding to phone calls, troubleshooting technical issues, handling requests for new equipment installations, and providing technical support over the phone.

Teleperformance Philippines
Customer Service Representative (March - December 2019)

• Handling phone calls, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

F @R Manpower Services
Encoder and HR Assistant (January - February 2018)

• A Human Resources (HR) Assistant is a professional who is responsible for the daily administrative and HR duties of an organization.

• Assisted with recruitment and record maintenance for payroll processing as well as provided clerical support to all employees.

Other Working Experiences

• Encoder – 2017

• Area Manager, SL Agritech Happy Haus Donut – 2016