Profile Title
Customer Service Representative
In Metro Manila, PhilippinesAbout Me
I have extensive experience as a Customer Service Representative in a BPO industry for eight years. I can do inbound and outbound calls, I can assist customer with their online banking, website or mobile app. I am a tech savvy, can work with minimal supervision and can work on different time zones.
Education
Muntinlupa Business High School
High School Graduate
(2002 - 2006)
Language
- English
Work Experience
Visa Philippines
Client Care Support
(2022-2024)
- Reviewing transactions for possible fraud.
- Blocking and processing replacement for lost/stolen/compromised cards.
- Assisting Cardholder for dispute claims
IQOR (RMS Collect)
Customer Service Representative
(2021 - 2022)
- Discuss breakdown of charges and other billing inquiries
- Process payment arrangement, and saving cardholders from possible account closure.
Accenture
Customer Service Representative
(2021)
- Order tracking, discuss phone features and basic troubleshooting.
- Create ticket for replacement of defective devices.
SYKES ASIA Inc.
Technical Support Representative
(2016 - 2021)
- Provide basic troubleshooting steps for landline phones with static/no dial tone issues
- Performing test using a tool to determine where the trouble is coming from
- Create ticket to dispatch a technician to Customers location
- Monitoring of tickets and making follow-up to customers until issue is fully resolved.
Service Calendar
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This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.


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