I have 9 years plus of experience in customer service role, bookkeeping (for US clients),  cold calling/telemarketing, admin tasks such as: (replying to emails, calling clients for follow up, set appointment and answering inbound calls), this is where I developed expertise in handling customer inquiries, troubleshooting issues, and providing solutions in a timely and professional manner. I have a positive attitude even under pressure and enjoy resolving problems that contribute to a customer’s satisfaction. I take pride in creating a welcoming atmosphere for clients, which I know is an important value at any company.

I am excited about the opportunity to join a forward-thinking company and would love to bring my skills and enthusiasm to the position.

OBJECTIVE

To serve and delight my clients by helping their business grow with my knowledge and capabilities.

EXPERIENCE

Cold Calling for a US Fleet Party Buses, Limo Company (2023-2024)

• Pioneer as phone support making bookings for different states and limo companies

• Created call flow and SOP for their website and phone support

Intuit QuickBooks Desktop Virtual Bookkeeper (Full-time with different US clients) [2015 – 2023]

Business Applications/Bookkeeping

• Handling bookkeeping through QuickBooks

• Data entry for ARs/APs

• Process payroll inside QuickBooks

• Monthly Reconciliation

Account Admin

• Track and send invoices to customers

• Track and send bills to vendors

• Prepare monthly reports for AR and AP

• Trainer for new employees for basic Accounting and QuickBooks flow

• Customer Service for chat support

Executive Assistant

• Send and reply to email inquiries from customers

• Create templates for different customer invoices

• Track vendor bills in QuickBooks

• Attend client meetings

• Manage Google Calendar as a reminder for customer and vendor due dates

• Manage comments and DMs for social media such as Facebook and Instagram

• Posting and boosting ads for social media

US Telecom Bookkeeper and Account Admin (Part-time every weekend) [March 2018 – May 2022]

• Manage their books/Profit and Loss

• Do monthly reconciliation

• Bill and invoice customers

• Attend client meetings

• Email customers through Outlook

• Input data from Excel to Accounting software

• Input payroll to QuickBooks and MS Excel to Google Sheet

UK Online Pharmacy | Virtual Assistant (5hrs a day) [September 2020 – December 2023]

Team Manager

• Pioneer with their Customer Service Phone (inbound and outbound calls) and Email support

• Team Leader: Manage and motivate the team virtually from both the UK and India

• Handle managerial calls, escalations, and claims (customer service)

• Posting and boosting ads for social media (Facebook and Instagram)

US Online Pharmacy | Virtual Assistant (4-6hrs a day) [January 2019 – December 2021]

Team Manager

• Pioneer with Telemarketing Sales (outbound and inbound calls)

• Trainer for newly hired representatives with product knowledge

• Manage a team and motivate them to improve performance

• Do supervisory calls for escalations - Customer Service for Inbound/Outbound

• Manage their books through Excel for basic accounting (income and expenses)

• Do payroll (in a formulated Google Sheet)

EDUCATION

College Graduate [2011-2015]
Eastern Mindanao College of Technology
Bachelor of Science in Information Technology
Pagadian City

Secondary Level [2006-2011]
Zamboanga del Sur National High School
Pagadian City

SKILLS

• Inbound and outbound calls

• Email and chat communication

• Basic accounting and bookkeeping

• Data entry

• Customer Service

• Technical Support

• Computer skills

• Sales

TOOLS AND CRMs

• Accounting & Finance: QuickBooks Desktop

• CRM & Sales: Salesforce, Amazon Connect, Vici Dial, Ring Central, Citrix

• E-commerce & Project Management: WooCommerce, Trello, Monday.com

• Communication & Collaboration: Slack, Zoom, MS Teams, TeamViewer, Cisco Jabber

• Remote Support: Glance, LogMeIn Rescue

• Document & Data Management: Google Drive, Google Docs & Sheets, MS Word, MS Excel, MS PowerPoint

• Social Media Management: Facebook, Instagram