Profile Title
Customer Service & Admin Assistant | Client Care Specialist
In 1100 Metro Manila, PhilippinesAbout Me
With 13+ years of experience, I excel in customer service, client relations, and administrative support. From resolving inquiries to handling reservations, I’m here to make your business run smoother with expert care and precision. Let’s work together to deliver exceptional service and results!
E D U C A T I O N
Computer Science
Philippine Computer Science Institute
(2009- 2011)
Studying Japanese Language
University of the Philippines (UP)
(2024- Present)
S K I L L S
- Creativity
- Communication
- Teamwork
- Meeting deadlines
- Friendly
- Critical thinking
- Customer Service
- Adaptability and Flexibility
P R O F E S S I O N A L E X P E R I E N C E S
Client and Candidate Care Associate
SterlingBackcheck Philippines
(2021- June 2024)
- Responds and resolves client and candidate escalations within scope of support.
- Coordinates concerns and possible solutions to the other departments involved to deliver desired resolution.
- Ensures backcheck results are explained to both client and canndidates.
- Conduct demo for clients
Tracking Associate
DR. Z Functional Medicine
(2019 - 2021)
- Tracking Associate proficient in monitoring and managing sales activities, appointments, and daily reports. Skilled in utilizing tracking systems and software to ensure accurate documentation and timely updates. Proactively identifies trends and discrepancies to optimize scheduling and enhance operational efficiency.
Customer Service and Technical Support Roles in
BPO Industry
(2011 - 2019)
- I bring extensive experience from the BPO industry, spanning roles in technical support, sales, hotel and reservations support, client mortgage support, and escalations support for a retail account. Additionally, I have served as a Product Ready Trainer and Quality Analyst.
- Managed inbound, emails, and outbound customer inquiries, resolved issues promptly, and ensured high customer satisfaction
- Collaborated with teams to improve processes and streamline operations, contributing to efficiency gains.
- Has a role as a Product Ready Trainer and conducts training for new hires
- Worked for a hotel and reservations account and assisted guest all over the globe.
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