With 13+ years of experience, I excel in customer service, client relations, and administrative support. From resolving inquiries to handling reservations, I’m here to make your business run smoother with expert care and precision. Let’s work together to deliver exceptional service and results!

E D U C A T I O N

Computer Science

Philippine Computer Science Institute

(2009- 2011)

Studying Japanese Language

University of the Philippines (UP)

(2024- Present)

S K I L L S

• Creativity
• Communication
• Teamwork
• Meeting deadlines
• Friendly
• Critical thinking
• Customer Service
• Adaptability and Flexibility

P R O F E S S I O N A L E X P E R I E N C E S

Client and Candidate Care Associate SterlingBackcheck Philippines 2021- June 2024 Responds and resolves client and candidate escalations within scope of support. Coordinates concerns and possible solutions to the other departments involved to deliver desired resolution. Ensures backcheck results are explained to both client and canndidates. Conduct demo for clients Tracking Associate DR. Z Functional Medicine 2019 - 2021 Tracking Associate proficient in monitoring and managing sales activities, appointments, and daily reports. Skilled in utilizing tracking systems and software to ensure accurate documentation and timely updates. Proactively identifies trends and discrepancies to optimize scheduling and enhance operational efficiency. Customer Service and Technical Support Roles in BPO Industry (2011 - 2019) I bring extensive experience from the BPO industry, spanning roles in technical support, sales, hotel and reservations support, client mortgage support, and escalations support for a retail account. Additionally, I have served as a Product Ready Trainer and Quality Analyst. Managed inbound, emails, and outbound customer inquiries, resolved issues promptly, and ensured high customer satisfaction. Collaborated with teams to improve processes and streamline operations, contributing to efficiency gains. Has a role as a Product Ready Trainer and conducts training for new hires. Worked for a hotel and reservations account and assisted guest all over the globe.

Customer Service/ Product Specialist ESTRID December 26, 2024 to March 14, 2025 As a Customer Service Representative at Estrid, I provided email support to customers, addressing inquiries, resolving concerns, and ensuring a positive customer experience. I assisted with order management, product information, and issue resolution while maintaining a professional and empathetic tone. My role involved effective communication and problem-solving to meet customer needs efficiently. Good Protein May 12, 2025- August 2025 Customer Associate – Email & Chat Messaging Support Duties and Responsibilities: Respond promptly to customer inquiries through email and chat, ensuring clear, accurate, and courteous communication. Assist customers with product information, order placement, order tracking, returns, and general inquiries. Provide troubleshooting support for issues related to accounts, payments, or deliveries. Maintain a friendly, professional, and empathetic tone in all customer interactions to create a positive brand experience. Record and track customer concerns, feedback, and recurring issues, and escalate them to the appropriate team when needed. Follow established communication guidelines, policies, and procedures to ensure consistency and quality. Collaborate with other departments, such as operations and logistics, to resolve customer concerns in a timely manner. Continuously update knowledge of Good Protein products, promotions, and policies to better assist customers. Contribute to improving customer service processes by sharing insights and suggestions from customer interactions. Meet performance goals such as response time, resolution rate, and customer satisfaction