Profile Title

Customer Service & Admin Assistant | Client Care Specialist

In 1100 Metro Manila, Philippines

About Me

With 13+ years of experience, I excel in customer service, client relations, and administrative support. From resolving inquiries to handling reservations, I’m here to make your business run smoother with expert care and precision. Let’s work together to deliver exceptional service and results!

 

 

E D U C A T I O N

Computer Science

Philippine Computer Science Institute

(2009- 2011)

 

Studying Japanese Language

University of the Philippines (UP)

(2024- Present)

 

 

S K I L L S

  • Creativity
  • Communication
  • Teamwork
  • Meeting deadlines
  • Friendly
  • Critical thinking
  • Customer Service
  • Adaptability and Flexibility

 

 

P R O F E S S I O N A L E X P E R I E N C E S

Client and Candidate Care Associate

SterlingBackcheck Philippines

(2021- June 2024)

  • Responds and resolves client and candidate escalations within scope of support.
  • Coordinates concerns and possible solutions to the other departments involved to deliver desired resolution.
  • Ensures backcheck results are explained to both client and canndidates.
  • Conduct demo for clients

 

Tracking Associate

DR. Z Functional Medicine

(2019 - 2021)

  • Tracking Associate proficient in monitoring and managing sales activities, appointments, and daily reports. Skilled in utilizing tracking systems and software to ensure accurate documentation and timely updates. Proactively identifies trends and discrepancies to optimize scheduling and enhance operational efficiency.

 

Customer Service and Technical Support Roles in

BPO Industry

(2011 - 2019)

  • I bring extensive experience from the BPO industry, spanning roles in technical support, sales, hotel and reservations support, client mortgage support, and escalations support for a retail account. Additionally, I have served as a Product Ready Trainer and Quality Analyst.
  • Managed inbound, emails, and outbound customer inquiries, resolved issues promptly, and ensured high customer satisfaction
  • Collaborated with teams to improve processes and streamline operations, contributing to efficiency gains.
  • Has a role as a Product Ready Trainer and conducts training for new hires
  • Worked for a hotel and reservations account and assisted guest all over the globe.

 

 

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

Involved Categories

Attachments

Current Work

  • ...

Work History And Reviews

  • ...
Report as Inappropriate
Are you sure you want to report April Rose Cristobal ?

If you find the content of this profile offensive, racist, illegal or inappropriate

please let us know. We'll review and take action accordingly

report-sucess WE HAVE RECEIVED YOUR REPORT It may take some time for our team to review and take action. Thank you for your contribution.