Dynamic and results-driven individual with over a decade of strong professional experience in property
management and hotel operations. Adept at streamlining processes, leading cross-functional teams, and
ensuring top-tier service quality. Proven ability to enhance operational efficiency, improve customer
satisfaction, and drive revenue growth. 

Currently seeking a role where I can leverage my competencies and expertise to optimize business operations and service excellence, while continuing to learn and develop my career.

AREAS OF EXPERTISE

• Hotel and Property Management

• Operations and Service Management

• Supervision, Team Leadership, and Training

• Process Improvement and Workflow Optimization

• Customer Service & Supplier Relations

• Strategic Planning & Decision-Making

• Multi-tasking & Problem Solving

• Sales and Revenue Management

PROFESSIONAL EXPERIENCE

SEMY AS (Remote) Property Management | Asker, Norway

Operations and Service Department Assistant Manager (Admin) (Oct 2020 – Jan 2025)

• Managed daily operations for 12 commercial and residential properties across Oslo, Baerum, and Asker.

• Prepared work plans and activities for 10-12 service crews, while overseeing and supervising a team of 3 operations assistants, resulting in increased team productivity and efficiency.

• Processed and coordinated 75-150 job order requests monthly, optimizing service delivery and achieving an 80% success rate in timely completion and customer satisfaction.

• Communicated effectively with over 50 customers and suppliers weekly, enhancing operational efficiency and fostering positive relationships.

• Oversaw department workflow, implementing 2-3 process improvements monthly, and ensuring 60% of internal tasks were completed within established deadlines.

Previous roles at Semy AS:

• Operations and Service Department - Team Leader

• Operations Assistant

BEST WESTERN HOTEL LA CORONA MANILA (On-site) Hospitality/Hotel Operations | Manila, Philippines

Operations Manager (Jul 2012 – Jan 2020)

• Led daily operations for 8 hotel departments (front office, housekeeping, restaurant, maintenance, etc.), managing staffing levels of 40 employees and ensuring seamless process execution and service quality.

• Spearheaded strategic planning and operations management, coordinating with various external stakeholders (e.g., vendors, suppliers) to optimize resource allocation and achieve 85% of operational goals.

• Ensured 100% compliance with Best Western brand standards, consistently securing top ratings in quality assurance audits, including a high score of 878/1000 and a "Good Standing 1" rating.

• Implemented 3-5 process improvements monthly, that resulted in a 70% increase in guest satisfaction and 30% increase in operational efficiency/revenue.

Previous roles at Best Western Hotel La Corona Manila:

• Senior Hotel Duty Manager

• Sales and Reservations Officer

• Hotel Duty Manager

• Front Office Associate

• Front Office & Reservations Supervisor

EDUCATION

Master in Business Administration
University of Santo Tomas, Philippines (Aug 2022 – Present)
Areas of Interest: Human Resource Management, Strategic Management, Product and Operations Management

Bachelor of Science in Commerce (Major in Tourism Management)
Far Eastern University, Philippines (Jul 2008 - Apr 2012)
Graduated Magna cum Laude

ATTRIBUTES, SKILLS & TOOLS

• Proficient in remote work tools (Microsoft Dynamics, MS Outlook, MS Teams, Trello, Tandem, Slack) and hotel management systems (Opera PMS, Micros-Fidelio), with adaptability to new platforms.

• Demonstrates strong attention to detail, accuracy, communication, interpersonal, and organizational skills.

• Independent and decisive leader, capable of making sound judgments under pressure.

• Reliable, hardworking team player with a strong work ethic and commitment to achieving goals.

• Adaptable and thrives in fast-paced, dynamic environments, with a willingness to learn and work flexible hours.

Available to start immediately
Available for interviews at your convenience. Let’s connect to discuss how I can contribute to your team!