Profile Title
Hotel and Property Management | Customer Service | Sales
In 1101 Kalakhang Maynila, PhilippinesAbout Me
Dynamic and results-driven individual with over a decade of strong professional experience in property
management and hotel operations. Adept at streamlining processes, leading cross-functional teams, and
ensuring top-tier service quality. Proven ability to enhance operational efficiency, improve customer
satisfaction, and drive revenue growth.
Currently seeking a role where I can leverage my competencies and expertise to optimize business operations and service excellence, while continuing to learn and develop my career.
AREAS OF EXPERTISE
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Hotel and Property Management
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Operations and Service Management
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Supervision, Team Leadership, and Training
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Process Improvement and Workflow Optimization
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Customer Service & Supplier Relations
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Strategic Planning & Decision-Making
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Multi-tasking & Problem Solving
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Sales and Revenue Management
PROFESSIONAL EXPERIENCE
SEMY AS (Remote) Property Management | Asker, Norway
Operations and Service Department Assistant Manager (Admin) (Oct 2020 – Jan 2025)
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Managed daily operations for 12 commercial and residential properties across Oslo, Baerum, and Asker.
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Prepared work plans and activities for 10-12 service crews, while overseeing and supervising a team of 3 operations assistants, resulting in increased team productivity and efficiency.
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Processed and coordinated 75-150 job order requests monthly, optimizing service delivery and achieving an 80% success rate in timely completion and customer satisfaction.
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Communicated effectively with over 50 customers and suppliers weekly, enhancing operational efficiency and fostering positive relationships.
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Oversaw department workflow, implementing 2-3 process improvements monthly, and ensuring 60% of internal tasks were completed within established deadlines.
Previous roles at Semy AS:
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Operations and Service Department - Team Leader
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Operations Assistant
BEST WESTERN HOTEL LA CORONA MANILA (On-site) Hospitality/Hotel Operations | Manila, Philippines
Operations Manager (Jul 2012 – Jan 2020)
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Led daily operations for 8 hotel departments (front office, housekeeping, restaurant, maintenance, etc.), managing staffing levels of 40 employees and ensuring seamless process execution and service quality.
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Spearheaded strategic planning and operations management, coordinating with various external stakeholders (e.g., vendors, suppliers) to optimize resource allocation and achieve 85% of operational goals.
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Ensured 100% compliance with Best Western brand standards, consistently securing top ratings in quality assurance audits, including a high score of 878/1000 and a "Good Standing 1" rating.
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Implemented 3-5 process improvements monthly, that resulted in a 70% increase in guest satisfaction and 30% increase in operational efficiency/revenue.
Previous roles at Best Western Hotel La Corona Manila:
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Senior Hotel Duty Manager
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Sales and Reservations Officer
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Hotel Duty Manager
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Front Office Associate
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Front Office & Reservations Supervisor
EDUCATION
Master in Business Administration
University of Santo Tomas, Philippines (Aug 2022 – Present)
Areas of Interest: Human Resource Management, Strategic Management, Product and Operations Management
Bachelor of Science in Commerce (Major in Tourism Management)
Far Eastern University, Philippines (Jul 2008 - Apr 2012)
Graduated Magna cum Laude
ATTRIBUTES, SKILLS & TOOLS
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Proficient in remote work tools (Microsoft Dynamics, MS Outlook, MS Teams, Trello, Tandem, Slack) and hotel management systems (Opera PMS, Micros-Fidelio), with adaptability to new platforms.
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Demonstrates strong attention to detail, accuracy, communication, interpersonal, and organizational skills.
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Independent and decisive leader, capable of making sound judgments under pressure.
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Reliable, hardworking team player with a strong work ethic and commitment to achieving goals.
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Adaptable and thrives in fast-paced, dynamic environments, with a willingness to learn and work flexible hours.
Available to start immediately
Available for interviews at your convenience. Let’s connect to discuss how I can contribute to your team!
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