Profile Title

Admin/Customer Service

In 1008 Metro Manila, Philippines

About Me

I have a total of 8 years experience in various roles such as Secretary, Customer Service Representative, Faculty Member, and Quality Assurance Associate which means that I have developed verstatile skills in terms of organizational efficiency, customer-focused communication, and meticulous attention to detail. I am confident that my skills and dedication to delivering high-quality support align perfectly with the needs of your team.

 

 

EXPERIENCE

VESTION Remote

Social Media Assistant – Part Time

July 2024 - Present

  • Create written and visual content as a day-to-day task for social media channels including Facebook, LinkedIn, Instagram and X
  • Interact with users for community engagement
  • Conduct research on industry trends, providing insights for content strategy

 

ALORICA, INC.

Makati, Philippines

Customer Experience Agent II Customer Experience Agent

February 2023 – September 2023

March 2022 – February 2023

September 2023 – December 2023

  • Prepared reports and presentations for team strategies, directly impacting key performance indicators (KPIs) and improving overall agent performance
  • Ensured compliance with corporate policies by monitoring user-generated content
  • Implemented quality assurance procedures that streamlined data tracking processes

 

RESULTS CX

Manila, Philippines

Results Associate

April 2021 – March 2022

  • Troubleshoot technical issues related to network connectivity as a first contact and significantly enhancing customer satisfaction
  • Managed scheduled service visits, optimizing appointment slots to enhance efficiency
  • Ensure that the data entered matches the required information to prevent error

 

KALIN, INC.

Manila, Philippines

Secretary

February 2020 – November 2020

  • Managed incoming communications and screened calls, effectively addressing inquiries
  • Organized and maintained filing systems for database accuracy which enhanced overall workflow
  • Prepare and distribute correspondence, memos, and forms

 

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES-MANILA

Manila, Philippines

Instructor I – Part Time

October 2020 – April 2021

  • Developed and implemented comprehensive lesson plan, facilitating a positive working environment
  • Created reports and presentation to improve performance
  • Maintained classroom discipline according to institutional policies

 

EDUCATION

LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA

Bachelor of Arts in Foreign Service major International Trade College of International Relations

2011-2015

 

CORE COMPETENCIES

  • Accountability
  • Stress Management
  • Integrity
  • Communication
  • Initiative
  • Information Management
  • Conflict Resolution
  • Decision Making
  • Interpersonal Skills

 

TOOLS PROFICIENCY

  • Google Workspace
  • Microsoft Office
  • Instagram
  • Zendesk
  • Yahoo mail
  • Facebook
  • TikTok
  • Zoom
  • Skype
  • Messenger
  • Lark
  • Microsoft Teams
  • Loom
  • Reddit
  • X
  • SharePoint

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

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