Virtual assistant for 6 years. and 15 years total in the contact centers here in the Philippines. 

medical account, customer service.

VALUE

• I always strive to go above and beyond, working within tight deadlines and budgets to produce high-quality work.

• I have varied experiences which have helped me build a great skill set which you will find help.

• I love order and excellence.

SKILLS / AREA OF EXPERTISE

Hard Skills

• Collection

• Medical biller

• DataBaseMAnagement

• Email

• Inbound and outbound call

• Computer literacy

• Google Docs and Sheet

• Analytical Skills

• CRM

• EHR

Soft Skills

• Communication

• Time Management

• Critical thinking

• Organization

TOOLS

• VOIP Application such as Vonage, Goto Connect, AVAYA and Zoiper

• Brightree AR Dashboard

• MS office CRM Tools

• Skype, Zoom, Teams and microsoft 365 Advancedmd

• Tru Grid scheduling system

• Bonafide AR Dashboard

WORK EXPERIENCE

May 24, 2023 to April 30, 2025
My Mountain Mover
Medical Biller – Cpap Supplies and Sleep study

• Preparing claims

• follow up denied claims and unpaid claims

• Sending email and text notification for patients past due and overdue account

• Process Payments

• Reporting

• Data Entry

• Verifying insurance details/ EOB

March 07, 2022 to May 24, 2023
Strategic Office Support (SOS)
Virtual Assistant for Apnix – DME CPAP Machine / Supplies and Sleep Study

• Customer Service

• Scheduling Appointment

• Basic Troubleshooting of Cpap Machine

• Admin Task

August 02, 2021 - March 2022
Wipro Phils
Change Healthcare Billing Representative

• Collection

• Process payment

• Data Entry EOB and Insurance Claims

September 17, 2019 – June 28, 2021
SYNCHRONY GLOBAL PHILS. INC.
Associate

• Inbound calls for Customers Billing Inquiry and Payments

• JCPenny Credit Cards inquires

• Process payments for Zero interest Rates and payment due

February 2017 - May 2019
iPloy Staffing Solutions Inc. – Ocean Home Health
DME Resupply Specialist for Cpap Machine

• Inbound/outbound calls

• Email

• Ordering Supplies

• Technical Support for the Machines

• Data Entry Insurance Claims and benefits

• Scheduling Appointments

March 2015 - February 2017
Techmahindra Phils.
Technical Support Representative / Sales

• Inbound/outbound Call

• Tier 1 troubleshooting and technical support

• ISP sales upgrades

August 2014 - February 2015
247 Customer Phils.
Tier 2 Technical Support

• Tier 1 & Tier 2 Technical Support

• Troubleshooting internet problem wired and wifi

December 2010 - February 2014
Aegis People Support
Telesales / Travel CSR

• Responsible for handling inbound customer service inquiries regarding hotels reservation and Airline tickets and as a travel package reservation specialist

• Book airline tickets and hotel reservations and car rental packages

EDUCATION

• University of the Visayas - Main Campus Colon

• Bachelor of Secondary Education – undergraduate, 2nd yr. college