Experienced Executive Assistant and Pharmacy Assistant with strong organizational, multitasking, and customer service skills. Proactive and detail-oriented, adept at managing schedules, communications, and operations efficiently.

CONTACT

• Addressed patient inquiries
• Assisted pharmacists in dispensing medications
• Managed inventory
• Organized preion orders
• Verified patient information for accuracy
• Maintained pharmacy records, including patient profiles
• Monitored medication stock levels and restocked as needed
• Checked expired medications and removed them from inventory
• Ordered and received pharmaceutical supplies from vendors
• Prepared, reviewed, and submitted medical claims
• Verified patient insurance coverage and eligibility
• Followed up on unpaid or denied claims and appealed when necessary
• Ensured accuracy in coding to prevent claim rejections
• Maintained compliance with billing regulations and insurance policies
• Processed payments from insurance companies and patients
• Reconciled accounts and generated billing statements
• Tracked outstanding balances and followed up on collections
• Ensured adherence to HIPAA and other healthcare regulations
• Maintained accurate patient billing records

PROFESSIONAL EXPERIENCE

HB1 Pharmacy Retail

Pharmacy Assistant | October 2019 – December 2024

Aetna Company

Medical Assistant/Biller | March 2018 - August 2019

U.S Client

Executive Assistant | August 2016 - June 2017

• Managed and organized emails, calls, and correspondence
• Coordinated meetings, appointments, and events
• Set reminders and managed deadlines
• Drafted emails, memos, and other correspondence
• Took meeting minutes and distributed action items
• Anticipated needs and proactively resolved issues
• Handled urgent requests and prioritized tasks effectively
• Assisted in planning and executing business projects
• Responded to subscriber inquiries
• Provided customer assistance
• Managed requests
• Promoted content
• Handled subion management
• Offered general support

Entertainment Germany

Chat Support | December 2015 – June 2016

Alfalink LYR

Call Center Agent | February 2015 – October 2015

• Insurance Account
• Handled inbound calls
• Followed up on warm leads or previous inquiries
• Presented and explained company offerings
• Scheduled meetings for sales representatives
• Answered questions about products/services
• Resolved issues and escalated when needed

SKILLS

• Appointment scheduling
• Calendar management
• Medical records management
• EMR/EHR systems
• Patient data entry
• Billing, coding, and insurance verification
• Organizational skills
• Multitasking abilities
• Detail-oriented
• Customer service
• Problem-solving
• Administrative support
• Time management
• Attention to detail
• Proactive
• Digital marketing
• Strong written & visual communication

TOOLS

• Canva
• Zoom
• Skype
• Google Workspace
• Dr. Chrono
• Live chat
• Google Meet
• ChatGPT
• Calendly

CERTIFICATES

• HIPAA Certification – 01-19-2025
• Certificate in Medical Administrative Task
• Certificate in Medical Billing Task
• Certificate of Completion Go High-Level Webinar

EDUCATION

🎓 Bachelor of Arts in English Literature
University of Mindanao Tagum College - 2019
🏅 Awardee, Academic Excellence Medal
🏆 Best Thesis