Experienced in administrative duties,handling accounts receivable as a virtual assistant.  I am an IT graduate,and I used to work in a different company holding the position of a help desk support/softwaresupport and also hardware support.have worked various jobs for the past seven years. 

PERSONAL STATEMENT

• Experienced in administrative duties, handling accounts receivable as a virtual assistant.
• IT graduate with experience in help desk support, software support, and hardware support.
• Worked various jobs over the past seven years.

CAREER OBJECTIVES

• Seeking a company where I can use my experience and education to help the company meet and surpass its goals.

EDUCATION

🎓 BS Computer Science (2012)
AMA Computer College, Malolos, Bulacan

WORK EXPERIENCE

Upraisit (June 2022 - Present)

Junior IT Support (Virtual Assistant)

Procter and Gamble (May 2024 - Present)

Access Insurance Underwriter LLC, Florida, USA (Virtual Assistant) (May 2016 - Present)

Duties and Responsibilities:

• Researching insurance policies in different portals/carrier sites and processing them for renewal.
• Generating reports.
• Mortgage (Lender Changes).
• Communicating with clients and requesting payments.
• Data processing (Using Smartsheet and Salesforce).

WRS Health - Billing, New York, USA (Virtual Assistant) (Dec 2015 - Dec 2024)

Duties and Responsibilities:

• Verifying patients’ insurance coverage.
• Handling collections and unpaid accounts by establishing payment arrangements with patients, monitoring payments, and following up on lapses.
• Working with insurance companies, patients, and healthcare providers to process and ensure claims are paid.
• Managing the facility’s Account Receivable reports.
• Reviewing and appealing denied and unpaid claims.
• Using coded data provided by medical coders to submit claims to insurance companies.
• Answering patient billing questions.
• Knowledge of insurance guidelines, especially Medicaid and Medicare.
• Contacting insurance companies to resolve payment discrepancies.
• Reviewing patient bills for accuracy and completeness, obtaining missing information when necessary.

KPMG Philippines – Accounting Firm, Makati City, Philippines (April 2013 - March 2014)

Software Support
Duties and Responsibilities:

• Monitor and maintain computer systems and networks.
• Install and configure computer systems.
• Diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.

e-Pacific Global Contact Center, Ortigas City, Philippines (March 2005 - June 2005)

Call Center Agent

SKILLS

• Computer Troubleshooting and Software Installation.
• Microsoft Office (Word, Excel, PowerPoint, etc.).