More than 5 years working as a remote virtual assistant. I have a background in customer service, executive admin assistance and property management. 

SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL

Qualified by 10+ years success in customer Service/Chat/Email/Call environments; leveraged quality.
Customer service focus to achieve organizational success, strong leadership skills, passionate
about building lasting client relationships and maximizing quality.

PROFESSIONAL SUMMARY

• Achieved customer service and quality goals positivity impacting business performance. Provided escalation support.
• Honed management skills through business management degree; trained in managing groups, setting goals, providing
• directives, and overseeing plan of action. Able to lead, motivate, and train teams by example to improve quality, deliver
• outstanding service, and ensure procedural compliance. Proven problem-solving skills. Knowledge of balanced scorecard.
• Recruited, coached, and manage staff. B2B and B2C experience.

ACHIEVEMENTS' HIGHLIGHTS

• Consistently achieved delivery deliverables (97%), while fulfilling multiple, competing priorities.

• Effectively trained chat, email, and phone representative; mentored and supported VIP teams.

• Collaborated with senior management for decisions related to key projects.

• Achieved 99% customer satisfaction in high-pressure environment.

CAREER PROFILE

DOPE Marketing (April 2023 – August 2024)
Executive Assistant

• Provides assistance to Account Managers and Design Team Department:

  • Daily reporting, Intake ticket processing, Segmenting lists, Data entry, Running reports, Email
    management – Proof Sending, Design management, and Data pulling

• Helping with the day-to-day operations.

• Other administrative tasks.

The Wellness Business Hub (February 2023 – October 2023)
Chat Support

• Provides customer service support via live chat to the clients by providing the necessary
  answers to their inquiries.

• Directing them to the next best steps and advising the correct group coaching call.

• Tagging the tickets to the correct department.

Embrace Inc (Contract-Part Time) (March 2023 – September 2023)
Sales & Marketing Coordinator

• Answering clients’ inquiries via email, phone, and social media, and enters data and maintains
  accurate records of client’s information.

• Set and schedule meetings with the clients and CEO/Brokers.

• Managing post-engagement Facebook/Instagram ad campaigns.

Sutherland Global (February 2021 - November 2022)
Guest Service Representative – Email Support

• Assisting guests with their feedback, suggestions, or complaints about the services or orders.

• Accurately document and forward to the respective departments for resolution.

Etsy Business (Contract-Part Time) (July 2021 – March 2022)
Virtual Assistant

• Provides customer service support to customers via email regarding order status, complaints,
  order inquiries, quotes, etc.

• Communicate with the team regarding order status, modification, updates with the orders.

• Escalate and communicate necessary concerns to the CEO when needed.

Hyperwallet (PayPal) (September 2019 - July 2021)
Customer Support

• Provides phone, chat, and email support to end-users, financial institutions, and business partners.

• Assist prospective customers with product information and site navigation, as well as researches and
  resolves client inquiries, verbally and in writing, and maintains tech support logs.

DoorDash – TaskUs (October 2016 - October 2017)
Chat and Email Support Representative

• Responsible for taking customers’ inquiries and complaints through Live Chat and emails.

• Provide appropriate and correct information to incoming customer order status and requests.

• Assist dashers with their salary disputes, app issues, and other concerns.

Xbox – Arvato Bertelsmann (October 2014 - April 2016)
Chat and Email Support Representative

• Responsible for taking customers’ inquiries and complaints through Live Chat and emails.

• Provide appropriate and correct information to incoming customer order status and requests.

• Performs basic troubleshooting through remote access.

MetroPCS - Iqor Philippines Inc. (January 2013 - February 2014)
Customer Service Representative

• Handling complaints about plan coverage, bill discrepancies, and basic troubleshooting issues through inbound
  calls.

• Help customers decide what plan best fits their budget, wants, and needs.

Microsoft Store - Sutherland Global Services (June 2012 - December 2012)
Customer Service Representative

• Responsible for taking inbound calls while providing exceptional customer service to clients and
  customers.

• Provide troubleshooting assistance, especially during MS Office installation.

EDUCATION

College Education
Angeles University Foundation
Bachelor of Science in Business Administration
Major in Marketing Management
S.Y. 2009 - 2012