Dedicated and customer-focused professional with 5 years of experience in providing exceptional service and resolving client issues in fast-paced environments. Seeking a Customer Service Representative role where I can utilize my strong communication, problemsolving, and interpersonal skills to enhance customer satisfaction and contribute to team success. Committed to delivering efficient and personalized solutions to meet customer needs and drive loyalty, while maintaining a positive and professional demeanor.

CORE COMPETENCIES

• Team Player
• Good time management
• Problem-Solving Abilities
• Empathy & CustomerCentric Mindset
• Technical Proficiency
• Communication Skills
• Adaptability
• Resilience & Stress Tolerance

TOOLS PROFICIENCY

• Amazon Connect
• Salesforce.com
• Zendesk
• MS Office
• Slack
• Calendly
• Close
• G Suite

EXPERIENCE

Freedom Team LLC

Appointment Setter/Virtual Assistant

(August 2024 - September 2024)

• Coordinated and scheduled appointments between prospects and the sales team, ensuring all meetings were confirmed.
• Took the lead in reaching out to prospects. Triaging was also part of my duty to ensure that our closers have higher chance in closing the sale.
• Nurtured potential leads who were not ready to commit, keeping them engaged for future follow-ups

Task US Inc

Customer Service Representative

(August 2023 - July 2024)

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate information.
• Resolve customer complaints and issues efficiently, following company protocols and procedures.
• Provide product and service information, including pricing, availability, and features.

Amazon

Customer Service Representative

(March 2023 - June 2023)

• Respond to a high volume of customer inquiries via phone, email, and chat in a fast-paced environment.89
• Resolve customer complaints and issues promptly, following Amazon's policies and procedures to provide effective solutions.
• Assist customers with order placements, product questions, returns, and refunds, ensuring a seamless shopping experience.

Task US Inc.

Customer Service Representative

(March 2023 - June 2023)

• Respond to a high volume of customer inquiries via phone, email, and chat in a fast-paced environment.
• Resolve customer complaints and issues promptly, following Amazon's policies and procedures to provide effective solutions
• Assist customers with order placements, product questions, returns, and refunds, ensuring a seamless shopping experience.

Golden Arches Development Corp.

Service Crew

(2015-2018)

• Worked with the team to ensure that customer received quality food products
• Responsible in maintaining the cleanliness of the dining area.

EDUCATION

Secondary

Cavite National Hishchool

(2009 - 2013)

Primary

Ladislao Diwa Elementary School

(2003 - 2009)