Assisted healthcare providers through chat support with credentialing, contracting, and updating their information. Helped process provider enrollments, ensured accuracy in records, and answered questions about network participation.

Educational Attainment

TERTIARY
Cebu Normal University (2020-2024)
Osmena Blvd, Cebu City, Cebu
Bachelor of Secondary Education Major in English
Magna Cum Laude

SECONDARY
St. Louise de Marillac College of Bogo (2018-2020)
Sor D Rubio St, Bogo City, Cebu
Humanities and Social Sciences – With Honors

San Jorge National High School (2014-2018)
Poblacion 2, San Jorge, Samar
Junior High School – With High Honors

ELEMENTARY
San Jorge Central Elementary School (2007-2014)
Mancol, San Jorge, Samar
Primary School Graduate – With Honors

Professional Experiences

After-Shoot Photo Video Studio
December 2022 – February 2023

• Assisted photographers during events and photo shoots by setting up and arranging materials, props, and equipment.

• Worked closely with clients to ensure their vision was captured.

• Provided support to the main photographer during photo sessions.

Student Assistant
September 2023 – January 2024

• Arranged and managed both physical and digital files, ensuring proper labeling and organization.

• Updated the Google Calendar to track and prioritize deadlines and appointments.

• Organized and prioritized emails, sorting them by importance to improve communication efficiency.

On-the-Job Training Teaching Internship
January 2024 – May 2024

• Collaborated with my mentor to prepare educational materials and lesson plans.

• Observed teaching methods and classroom dynamics to gain insight into effective pedagogical strategies.

• Applied theoretical knowledge in an actual classroom environment to maintain a conducive learning atmosphere.

• Actively sought feedback from mentors and engaged in self-reflection to improve teaching practices.

Amazon Operations Services Philippines
Retail Associate | October 2024 – November 2024

• Checked shipping status, verified product availability, and processed returns and refunds in compliance with company policies.

• Maintained accurate records and resolved customer inquiries.

• Collaborated with internal teams to ensure smooth order fulfillment and positive customer experiences.

Wipro
Healthcare Associate Chat Support | January 2025 – March 2025

• Assisted healthcare providers through chat support with credentialing, contracting, and updating their information.

• Processed provider enrollments and ensured accuracy in records.

• Answered questions about network participation and generated roster reports of providers’ plans as requested.

• Worked closely with internal teams to resolve issues and improve support services.

Webinars

Financial Literacy towards Financial Well-being
March 21, 2021 via Zoom – Cebu Normal University

New Normalite: Productivity Amidst Pandemic
September 24, 2021 via Zoom – Cebu Normal University

Technical Skills/Special Skills

• Language Proficiency: English, Filipino, Cebuano, and Waray-waray

• Typing Speed: 80 WPM with 97% accuracy

• Soft Skills:

  • Strong communication (verbal & written)

  • Problem-solving & attention to detail

  • Time management, organizational skills & multitasking

  • Customer service & support

  • Team collaboration

Technical Skills:

• Excellent in MS Office (Word, PowerPoint, Spreadsheet, Outlook) & Google Workspace

• Photography assistance & event coordination

• Classroom management & lesson planning

• Shipping & order tracking

• Returns & refund processing

• Data entry & file management

• Provider enrollment, credentialing & contracting