With over 12 years of experience in technical support, 2 years in Funnel Design, and 2 years managing Facebook Ads, I help businesses increase sales by creating high-converting, user-friendly sales funnels and websites. I focus on designing intuitive experiences that guide customers smoothly through the buying process, resulting in increased conversions and valuable lead capture.

What I Offer:
-Sales Funnel Design & Optimization: Tailored, high-converting funnels to boost sales.
-Website Design: Creating and optimizing websites for better user experience and conversions.
-Facebook Ads Management: Running effective ad campaigns to drive targeted 
-Troubleshooting & Technical Support: Resolving website and funnel issues efficiently.
-SEO & DNS Management: Improving site visibility and performance.Email ?Marketing & Automation: Setting up lead capture and nurturing systems.
-Graphic Design: Creating compelling visuals to enhance brand and marketing efforts.

Apps:
Funnel Builder
-GoHighLevel
-Clickfunnels 2.0
-Dropfunnels
-Kajabi
-Kartra
-System.io
-Funnelish

CRM
-HubSpot CRM
-Salesforce
-Zoho
-Active Campaign
-Keap

Adobe
-Adobe Illustrator
-Adobe InDesign
-Adobe Photoshop
-Adobe Premiere Pro
-Adobe Audition

Workspace
-Google Suite
-Microsoft Office

Project Management
-Asana
-Trello

Automation
-Zapier

Hosting
-Hostinger
-Hostgator
-Cloudflare
<8efe80624d780eba0c6493ec45140364>Email Marketing
-Active Campaign
-Klaviyo
-Mailchimp
-ConvertKit
-GetResponse
-Brevo
-HubSpot
-MailerLite
-Drip

Key Highlights:
-12+ years in technical support, 2 years in web design, and 2 years in Facebook Ads.
-Proven success in increasing sales through funnels, ads, and optimization.
-Skilled in social media marketing, customer support, and troubleshooting.

I’m passionate about helping businesses grow by creating strategies and designs that engage users and drive results. Let’s work together to take your business to the next level!

Core Skills & Expertise

• Sales Funnel Design & Optimization – Creating tailored, high-converting funnels to boost sales.
• Website Design & Development – Building and optimizing websites for enhanced user experience and conversions.
• Facebook Ads Management – Running targeted ad campaigns for lead generation and sales growth.
• Technical Support & Troubleshooting – Resolving website, funnel, and platform issues efficiently.
• SEO & DNS Management – Enhancing website visibility and performance.
• Email Marketing & Automation – Implementing lead capture and nurturing campaigns.
• Graphic Design – Crafting compelling visuals to enhance branding and marketing efforts.
• Project Management – Ensuring seamless workflow and timely project execution.

Technical Proficiency

• Funnel Builders: GoHighLevel, ClickFunnels 2.0, DropFunnels, Kajabi, Kartra, System.io, Funnelish
• CRM Platforms: HubSpot CRM, Salesforce, Zoho, ActiveCampaign, Keap
• Adobe Suite: Illustrator, InDesign, Photoshop, Premiere Pro, Audition
• Workspace Tools: Google Suite, Microsoft Office
• Project Management: Asana, Trello
• Automation: Zapier
• Hosting Platforms: Hostinger, Hostgator, Cloudflare
• Email Marketing: ActiveCampaign, Klaviyo, Mailchimp, ConvertKit, GetResponse, Brevo, HubSpot, MailerLite, Drip

Professional Experience

Senior Technical Support & Web Designer (Remote)
DropFunnels.com | January 2021 – January 2025

• Designed and optimized websites using DropFunnels.
• Troubleshot sales funnel and website-related issues.
• Managed DNS, SEO, and autoresponder integrations.
• Conducted data analysis to improve funnel performance.
• Created sales funnels and email marketing campaigns.
• Provided email and chat support while training new customer service representatives.
• Engaged in soft selling to increase customer retention.

Virtual Assistant (Part-Time) (Remote)
Living Well with Dr. George & Lucretia | March 2018 – March 2022

• Managed social media accounts and created engaging content.
• Designed graphics and oversaw Facebook ad campaigns.
• Handled SEO optimization and community management.

Technical Support Specialist (Remote)
US Global Tech | January 2019 – June 2019

• Provided remote desktop support and troubleshooting.
• Managed inbound and outbound customer calls.
• Educated customers on cybersecurity and system maintenance.
• Soft selling of tech support services.

Sales & Support
Virtual Wonders Online Solution | April 2017 – August 2018

• Delivered remote troubleshooting and support via phone and email.
• Conducted inbound and outbound lead generation.
• Managed Facebook Ads and webinar support.
• Provided 1-on-1 coaching and appointment setting.

Technical Support Representative
Kaspersky Lab Technical Support | Sutherland Global Services | October 2015 – February 2017

• Provided phone-based troubleshooting and software support.
• Processed software refunds and replacements.
• Upsold security products and services.

Technical/Warranty Support
Lenovo Warranty Support | Sutherland Global Services | August 2014 – October 2015

• Provided warranty-based troubleshooting and part replacements.
• Assisted customers with remote desktop support.

Customer Support Representative
H&R Block Emerald Card Department | Sutherland Global Services | December 2013 – May 2014

• Processed refunds, orders, and data entry tasks.
• Provided inbound customer service support.

Church Clerk
The Church of Jesus Christ of Latter-day Saints | March 2015 – January 2019

• Maintained and managed accurate financial and membership records.
• Compiled quarterly and annual reports.
• Kept minutes of leadership meetings.

Education & Certifications

Bachelor of Science in Applied Technology (In Progress)
Brigham Young University - Idaho | 2020 - Present

• Web Design & Development (Frontend & Backend)
• Graphic Design & Programming

Graphic Design Fundamentals Certificate
Brigham Young University - Idaho | 2023

• Mastered typography, layout, and design software.
• Developed clear, effective visual communication skills.

Web Frontend Development Certificate
Brigham Young University - Idaho | 2021

• HTML, CSS, and JavaScript web development.
• Built interactive, real-world web applications.

PathwayConnect Certificate
BYU Pathway Worldwide | 2019

• Leadership, decision-making, and teamwork training.
• Strategic learning techniques for personal and professional growth