Customer Service Representative

• Handled high-volume inbound and outbound calls related to billing inquiries, account issues, and service adjustments.
• Assisted customers with basic troubleshooting of internet and TV services to resolve connectivity and technical concerns.
• Provided accurate and clear information regarding account balances, billing cycles, and service upgrades.
• Upsold and cross-sold TV add-ons, internet plans, and promotional offers tailored to customer needs.
• Maintained excellent call quality standards while ensuring timely resolution and a positive customer experience.

Content Moderator – Adult Platform (Remote)

• Managed multiple creator accounts, ensuring daily content compliance and prompt message response.
• Engaged actively with subscribers through private messaging to build rapport and maintain subscriber interest.
• Promoted and sold pay-per-view (PPV) content by creating persuasive messaging and timely follow-ups.
• Maintained detailed tracking of chat logs, sales activities, and content interactions to optimize performance.
• Ensured all content followed platform guidelines while balancing sales targets and engagement metrics.

Real Estate Cold Caller VA (Remote)

• Handled a high volume of outbound and inbound calls to identify leads and qualify potential buyers or sellers.
• Scheduled appointments and follow-ups for the sales team based on lead readiness and client availability.
• Conducted market research and analysis on local property trends, pricing, and competitor listings.
• Maintained and updated CRM with lead data, call notes, and appointment schedules for streamlined tracking.
• Built rapport with prospects and property owners to establish trust and open new business opportunities.

WORK EXPERIENCE

Customer Service Representative
Feb 2022 – Sep 2024 | Davao City, Philippines

• Handled high-volume inbound and outbound calls related to billing inquiries, account issues, and service adjustments.

• Assisted customers with basic troubleshooting of internet and TV services to resolve connectivity and technical concerns.

• Provided accurate and clear information regarding account balances, billing cycles, and service upgrades.

• Upsold and cross-sold TV add-ons, internet plans, and promotional offers tailored to customer needs.

• Maintained excellent call quality standards while ensuring timely resolution and a positive customer experience.

Content Moderator – Adult Platform (Remote)
Sep 2022 – Oct 2024 | Davao City, Philippines

• Managed multiple creator accounts, ensuring daily content compliance and prompt message response.

• Engaged actively with subscribers through private messaging to build rapport and maintain subscriber interest.

• Promoted and sold pay-per-view (PPV) content by creating persuasive messaging and timely follow-ups.

• Maintained detailed tracking of chat logs, sales activities, and content interactions to optimize performance.

• Ensured all content followed platform guidelines while balancing sales targets and engagement metrics.

Real Estate Cold Caller VA (Remote)
Sep 2023 – Feb 2025 | Davao City, Philippines

• Handled a high volume of outbound and inbound calls to identify leads and qualify potential buyers or sellers.

• Scheduled appointments and follow-ups for the sales team based on lead readiness and client availability.

• Conducted market research and analysis on local property trends, pricing, and competitor listings.

• Maintained and updated CRM with lead data, call notes, and appointment schedules for streamlined tracking.

• Built rapport with prospects and property owners to establish trust and open new business opportunities.

TOOLS AND PROFICIENCY

Professional Skills

• Sales Process

• Relationship Building

• Sales Techniques

• B2B

• Microsoft Office

• Issue Resolution

• CRM Software

• Customer Interaction

• Learning and Development

• English

• Outbound Call Centre

• Outbound Sales

• Billing

• Typing

• Email

• Appointment Setting

• Relationship Management

• Outreach

• Sales Cold Calls

• Troubleshooting

• Sales

• Live Chat

• Multitasking

• Time Management

• Communication Skills

• Customer Service

• Written Communication

• Business Process Outsourcing

• Content Moderation

Education

• Senior High School Graduate

• Bachelor of Secondary Education (Undergraduate)

Languages

• English

• Filipino

• Bisaya

CRM / Tools

• HUBSPOT

• SPREADSHEET

• RING CENTRAL

• PROPERNETICS

• SALESFORCE

• ZILLOW

• TRULIA

• RIGHTMOVE

• GUMTREE

• CHICAGO

• AMAZON

• ONLYFANS

• APP FOLIO

• PODIO

• GOOGLE WORKSPACE

• SLACK

• ZOOM

• GOOGLE MEET

• TEAMS

• WHATSAPP