Ambitious and self-driven professional with a goal-oriented mindset, consistently setting and achieving ambitious targets to enhance productivity and deliver impactful results. Proactive problem-solver with a talent for tackling challenges head-on and implementing innovative solutions to optimize workflows, boost efficiency, and elevate client satisfaction. Committed to excellence, maintaining high standards in delivering support, managing projects, and meeting diverse client needs. Dedicated to continuous learning and improvement, actively seeking opportunities to develop new skills, refine capabilities, and integrate best practices in dynamic virtual environments. Thrives on challenges, embracing opportunities to excel and achieve greatness.

Work Experience

Appointment Setter / Sales
May 2024 - Feb 2025
ADL Ortho Solutions | Ozamiz City, Misamis Occidental, Philippines 7200

• The primary goal of this campaign is to offer pain relief solutions and health support proactively to potential patients.
• Medical Equipment & Pain Relief Specialist
• Assist patients in need of supportive braces and CGM systems by pre-qualifying leads, verifying insurance (Medicare Part B & Medicaid), and completing medical intake charts for doctor assessment.
• Successfully process X+ patient intakes daily, ensuring 100% accuracy in insurance verification and coordinating fast-track treatment, with medication delivery within 24 hours when applicable.
• Streamline billing and invoice processing, optimizing claim approvals and reducing delays.

Technical Support and Customer Service
Sep 2022 - May 2024
QWEST BPO Inc.

• Provided installation guidance, remote diagnostics, and user support via phone, email, and chat, ensuring 99%+ issue resolution and minimizing downtime.
• Assisted customers daily, troubleshooting connectivity and hardware issues to optimize charger performance.
• Contributed to a 30% reduction in escalations through effective problem-solving and clear technical communication.
• Troubleshoot and resolve issues while documenting all steps in the CRM, utilize remote diagnostics for real-time assessments, escalate unresolved cases to engineering or warranty service, and ensure customer satisfaction by providing preventive tips, resources, and follow-ups.

Real Estate Lead Generation
Nov 2020 - Aug 2022
American Home Buyers (Part-time shift)

• Successfully generated qualified leads per week, maintaining an appointment conversion rate through targeted prospecting, cold calling, and lead nurturing strategies.
• Engaged potential clients and identified their real estate needs, ensuring high-intent prospects were forwarded to sales agents for efficient closing rates.
• Played a key role in optimizing CRM management, ensuring an updated and organized database that streamlined follow-ups and reduced missed opportunities.
• Contributed to a 25% increase in closed deals by refining lead qualification processes and implementing strategic follow-ups.

Virtual Assistant - Agency Staffing
Nov 2020 - Aug 2022
Horizon Pacific (Full-time)

• Prospecting & Lead Generation – Identified and contacted healthcare facilities in need of medical staff, ensuring a steady pipeline of job placements.
• Candidate Screening & Interviews – Conducted initial interviews with medical applicants, verifying credentials and qualifications.
• Onboarding & Compliance – Managed the end-to-end onboarding process, ensuring all required documents and certifications were completed for compliance.
• Scheduling & Coordination – Oversaw 24/7 staff scheduling, ensuring healthcare facilities remained fully staffed and operational.
• CRM & Database Management – Maintained an organized applicant tracking system (ATS) and updated records to streamline placements.
• Administrative Support – Handled emails, calls, and documentation, assisting both clients and job seekers with inquiries and placements.

Technical Support and Customer Service
Oct 2019 - Nov 2020
Teletech Philippines – Best Buy Campaign

• Provided expert support for computers, accessories, hardware, and software issues, ensuring quick issue resolution and optimal customer experience.
• Assisted customers in selecting the right tech products and software, including antivirus programs, boosting sales and customer satisfaction.
• Managed credit card transactions securely and efficiently, ensuring smooth sales operations.
• Delivered personalized tech solutions, improving service efficiency and fostering customer loyalty.

Specialty Pharmacy Technician
Jan 2018 - Dec 2018
Optum Global Solutions (UHG – Briova Rx)

• Played a critical role in ensuring seamless preion processing and insurance coordination for specialized medications.
• Managed the end-to-end verification of medical and insurance benefits, including prior authorizations, claim approvals, and billing reconciliation.
• Processed and validated high-volume preion orders and refills, handling rejections and appeals.
• Collaborated with healthcare providers, insurance companies, and patients to ensure accurate documentation, compliance, and resolution of benefit inquiries.

Sprint Wireless Postpaid Customer Associate
Oct 2016 - Dec 2017
Concentrix Philippines (Convergys)

• Provided hybrid support for Sprint postpaid subscribers, handling technical troubleshooting on network and devices, billing inquiries, account management, and sales in a high-volume contact center.
• Resolved network and device issues, processed plan upgrades, payments, and activations, and assisted with fraud prevention and security measures.
• Successfully upsold devices, add-ons, and service plans, contributing to revenue growth.
• Maintained high CSAT scores by delivering efficient, customer-focused solutions.

Sales Representative & Order Management Specialist
Jan 2016 - Sept 2016
SupportSave Solutions (BPO Cebu On-Site)

• Sales Representative Role:
  • Conducted outbound calls to potential customers, utilizing effective sales strategies to rebuild trust and confidence in services.
  • Addressed customer doubts, past service issues, and price concerns, offering exclusive discounts and flexible pricing.
  • Maintained detailed CRM records to track customer interactions, increasing conversion rates and improving follow-up strategies.

Order Management Role (Final 3 Months):

• Processed customer orders, ensuring secure credit card transactions and proper invoicing.
• Tracked and updated shipping details, ensuring timely deliveries.
• Managed order cancellations, refunds, and exchanges, handling missing or damaged items.

Credit Analyst & Loan Officer
Jan 2014 - Dec 2015
Neotech ICT Solutions (First America Credit)

• Evaluated and approved loan applications, ensuring compliance with lending policies while mitigating financial risks.
• Conducted thorough financial assessments, reviewed credit scores and applicant backgrounds, and determined eligibility for loan approval.
• Scheduled qualified applicants for endorsement, document verification, and fund disbursement.
• Ensured strict compliance with lending laws, financial regulations, and company policies.
• Provided applicants with detailed explanations of loan terms, repayment structures, and financial obligations.

Medicare Appointment Setter
Oct 2012 - Jan 2014
Jack Barnum, LLC

• Engaged with high-potential Medicare beneficiaries, scheduling X+ appointments weekly for enrollment and healthcare consultations.
• Provided clear explanations of Medicare Part A & B benefits, emphasizing preventive dental care.
• Built trust and rapport with seniors, addressing their concerns and ensuring they received the healthcare support they needed.
• Scheduled timely consultations with healthcare providers, reducing wait times and ensuring smooth transitions between medical and dental services.

Industry-Specific Skills:

• Healthcare & Insurance Knowledge – Strong understanding of Medicare Part A & B, Medicaid, medical equipment, and insurance verification.
• Medical Intake & Eligibility Screening – Skilled in pre-qualifying patients, verifying insurance details, and processing medical documentation.